Tier 2 - On-Site Support Technician

Vir Tech Systems is a managed service provider expanding into the Denver market, and we're hiring our first local Field Technician. This is an on-site role embedded at a client location where you'll serve as our dedicated technical presence — deploying infrastructure, resolving complex problems, and operating with a level of autonomy most IT roles don't offer.

This is a ground‑floor opportunity. You won't be back filling a position or joining a crowded bench. You'll be establishing Vir Tech's presence in Denver from day one — with direct visibility to leadership and full ownership of the client environment you support.

• Deploy, configure, and validate switches, routers, firewalls, and wireless access points at the client site
• Install, rack, cable, and bring up server hardware, UPS systems, and supporting infrastructure
• Oversee third‑party low‑voltage cabling vendors — scope validation, quality inspection, certification review, and punch list management through sign‑off
• Diagnose and resolve complex network issues including VLAN misconfigurations, trunk/access port failures, spanning tree problems, and wired/wireless connectivity disruptions
• Troubleshoot server infrastructure across Active Directory, DNS, DHCP, file services, and Windows Server roles
• Identify and remediate wireless performance issues including coverage gaps, interference, and AP configuration problems
• Resolve advanced end‑user issues including workstation imaging, application deployment, peripheral integration, and multi‑platform troubleshooting
• Provide remote support via RMM tools when physical access to systems is limited
• Maintain accurate on‑site inventory records and coordinate asset disposal with the Field Service Coordinator
• Prepare equipment for disposal including secure handling of storage devices and proper labeling per company standards
• Document all work in the ticketing system — scope, findings, parts used, time entries, and follow‑up actions
• Create and maintain site documentation including network diagrams, rack layouts, and equipment inventories

• Proven hands‑on experience deploying and troubleshooting network infrastructure — switches, routers, firewalls, and wireless access points
• Windows Server administration experience — Active Directory, Group Policy, DNS/DHCP, file services, and hardware rack‑and‑stack
• Strong diagnostic skills across wired and wireless environments
• Experience managing hardware inventory and asset lifecycle workflows
• Proficiency with RMM platforms and remote support tools
• Disciplined, thorough documentation practices
• Ability to operate independently with minimal supervision and consistently deliver results
• Professional, clear communication with end users, site contacts, and remote team members
• $60,000 – $75,000 annually, based on experience
• Health insurance
• Paid time off

This position reports to the Field Operations Manager and is based on‑site at a client location in Denver, CO. You'll coordinate remotely with Vir Tech's support team and Field Service Coordinator while owning the day‑to‑day technical operations at the client site.

Vir Tech Systems is an equal opportunity employer.