Principal, Client Leadership; Retail

Position: Principal, Client Leadership (Retail)
Overview

The Director, Retail Data Solutions serves as a senior partner for our Retail clients, driving revenue growth through consultative sales and strategic account management. You will manage a portfolio of approximately 21 accounts totaling about $3M in revenue. You will lead all aspects of complex sales processes with multiple parties. You will collaborate across Epsilon's Data Strategy, Product, Legal, and Delivery teams to deliver high-value, omni-channel solutions.

The Director, Retail Data Solutions will report to the Vice President, Client Growth and requires close partnership with senior-level stakeholders across client Marketing, Digital, Analytics, and C-Suite teams, alongside daily collaboration with internal product, tech, and digital strategy experts to ensure seamless execution.

The Principal, Client Leadership is a compelling role that offers high visibility and direct impact within our Retail vertical. You will play a vital role in Epsilon's growth by evolving client relationships from single-solution engagements into comprehensive, multi-year partnerships. This role is an outstanding chance to work at the intersection of complex problem-solving and client leadership, perfectly aligning with Epsilon's commitment to delivering value-based, client-centric results.

Responsibilities

* Lead and expand ~21 retail accounts, driving new revenue through renewals and cross-selling data, identity, and analytics solutions.

* Serve as the executive point-of-contact for C-Suite and marketing leaders, driving discovery, proposals, and contract negotiations.

* Translate Data into Value:
Master executive-level storytelling to present value-based recommendations that directly impact client business goals.

* Act as the internal lead, partnering with Legal, Product, and Delivery teams to manage data compliance, modeling approvals, and complex service execution.

* Influence the future of the Retail vertical by contributing to quarterly and annual business plans and providing market feedback to leadership.

* Sharpen Your Sales Expertise:
Advance your career by managing long, multi-stakeholder sales cycles and gaining deep technical proficiency in Epsilon's internal operations.

Qualifications

What you'll bring with you:

* 8-15 years of enterprise sales experience in data, digital marketing, identity, analytics, or Mar Tech, with a consistent track record of exceeding revenue targets.

* A deep understanding of the retail ecosystem (brick-and-mortar and e-commerce) to assess risks, identify growth, and align our solutions with client objectives.

* A demonstrated ability to "speak data," translating complex assets like identity and analytics into clear, actionable client recommendations.

* Experience managing long, multi-stakeholder sales cycles while coordinating seamlessly across internal delivery and compliance teams.

* Expertise in multi-channel strategies (digital, TV, and digital-at-home) and their role in a cohesive marketing ecosystem.

Why you might stand out:

* Deep, hands-on experience navigating the outstanding demands of Retail and Consumer client portfolios.

* Advanced familiarity with the "Epsilon tech stack" and related market tools: data licensing, identity resolution, programmatic activation, clean rooms, or advanced predictive analytics.

* A proven track record of orchestrating complex cross-functional wins, specifically involving data compliance, modeling approvals, and account reviews.

* Proficiency in executive-level storytelling and account management using Salesforce, with the ability to maintain rigorous pipeline and forecast accuracy.

* A "seller-plus" approach, you don't just manage accounts; you actively diagnose client difficulties and map them to high-growth, multi-year strategic

to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We'll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

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