DARS Solutions Engineer

Responsibilities

• Provide timely support to 24x7 operations teams, including participation in on‑call rotations.
• Maintain operational services by monitoring availability, performance, latency, capacity, and overall system health.
• Serve as the technical owner of Vantor Direct Access Facility services and support the onboarding and integration of new DAF customers.
• Utilize Vantor headquarters systems, mission management tools, operational dashboards, telemetry platforms, and enterprise support applications to monitor and manage DAF operations.
• Employ AI‑enabled operational tools, predictive analytics, anomaly detection systems, and intelligent automation capabilities to improve operational efficiency and accelerate issue resolution.
• Lead operational readiness activities for new customer deployments, software releases, infrastructure upgrades, and mission capabilities.
• Act as a liaison between System Engineers, Software Developers, Account Managers, Customer Success teams, and 24/7 operations personnel.
• Contribute to the design, implementation, testing, and operationalization of new DAF customer capabilities within the Vantor ground system architecture.
• Develop and maintain automation solutions that improve reliability, reduce operational burden, and increase system scalability.
• Analyze operational data and system performance trends to identify opportunities for process improvement and mission optimization.
• Support configuration management, software deployment, validation testing, and cross‑site integration activities.
• Participate in the complete service lifecycle—from requirements and design through deployment, operations, sustainment, and continuous improvement.
• Practice sustainable incident management, root cause analysis, and blameless post‑mortem methodologies.
• Effectively communicate technical and operational information to customers, leadership, and cross‑functional stakeholders.
• Support cybersecurity, compliance, and best operational practices across customer‑facing and headquarters systems.

• Must be a U.S. Citizen and willing and able to obtain and maintain a Secret Security Clearance.
• Bachelor’s degree in engineering, Computer Science, Information Systems, Aerospace Engineering, or a related technical field; or four additional years of relevant experience may be substituted for a degree.
• Minimum of 2 years of experience supporting operational systems, mission systems, ground systems, software systems, or related technical environments.
• Strong troubleshooting and analytical problem‑solving skills.
• Ability to work effectively in a fast‑paced operational environment.
• Must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

• 5+ years of experience in operations engineering, mission operations, satellite ground systems, network operations, or related technical support roles.
• Experience troubleshooting complex distributed systems and implementing long‑term corrective actions.
• Experience utilizing AI‑powered operational tools, machine learning‑assisted analytics, intelligent automation platforms, or generative AI technologies to improve operational performance and decision‑making.
• Experience developing automation solutions using Python, Bash, Power Shell, Go, Java, C++, or similar programming languages.
• Experience supporting applications running in Linux and/or UNIX environments.
• Familiarity with cloud infrastructure and services, including AWS, Azure, or hybrid cloud architecture.
• Experience supporting headquarters mission systems, remote ground station operations, or geographically distributed operational environments.
• Experience with observability platforms, telemetry systems, monitoring tools, log analytics, and performance dashboards.
• Understanding of Service‑Oriented Architectures (SOA), Microservices, containerized applications, and modern software deployment practices.
• Experience supporting CI/CD pipelines, Dev Sec Ops  workflows, and software release management processes.
• Knowledge of networking, cybersecurity principles, and secure system operations.
• Ability to interface with unique customer requirements across diverse and evolving…