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Ecosystem Technical Support Specialist
Job in
Westminster, Adams County, Colorado, 80031, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Responsibilities
- Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations
- Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance
- Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals
- Train and mentor other innovators through both formal and informal program structures
- Minimum of High School Diploma or GED
- 2+ years of experience working in help desk with Software as a Service
- Legal authorization to work in the U.S. indefinitely is required.
- Must be able to obtain background clearance as required by government customer
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