Direct Access Facility Operations Engineer; DOE

Vantor is seeking a Direct Access Facility Operations Engineer (DOE) to join our Direct Access Remote Sensing (DARS) organization. The DOE team's mission is to ensure successful operations and continuous improvement of Vantor's Direct Access programs supporting U.S. Government, Defense, Intelligence, and Commercial customers.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

• Provide timely support to 24x7 operations teams, including participation in on-call rotations.
• Maintain operational services by monitoring availability, performance, latency, capacity, and overall system health.
• Serve as the technical owner of Vantor Direct Access Facility services and support the onboarding and integration of new DAF customers.
• Utilize Vantor headquarters systems, mission management tools, operational dashboards, telemetry platforms, and enterprise support applications to monitor and manage DAF operations.
• Employ AI-enabled operational tools, predictive analytics, anomaly detection systems, and intelligent automation capabilities to improve operational efficiency and accelerate issue resolution.
• Lead operational readiness activities for new customer deployments, software releases, infrastructure upgrades, and mission capabilities.
• Act as a liaison between System Engineers, Software Developers, Account Managers, Customer Success teams, and 24/7 operations personnel.
• Contribute to the design, implementation, testing, and operationalization of new DAF customer capabilities within the Vantor ground system architecture.
• Develop and maintain automation solutions that improve reliability, reduce operational burden, and increase system scalability.
• Analyze operational data and system performance trends to identify opportunities for process improvement and mission optimization.
• Support configuration management, software deployment, validation testing, and cross-site integration activities.
• Participate in the complete service lifecycle—from requirements and design through deployment, operations, sustainment, and continuous improvement.
• Practice sustainable incident management, root cause analysis, and blameless postmortem methodologies.
• Effectively communicate technical and operational information to customers, leadership, and cross-functional stakeholders.
• Support cybersecurity, compliance, and best operational practices across customer-facing and headquarters systems.

• Must be a U.S. Citizen and willing and able to obtain and maintain a Secret Security Clearance.
• Bachelor’s degree in engineering, Computer Science, Information Systems, Aerospace Engineering, or a related technical field. Four additional years of relevant experience may be substituted for a degree.
• Minimum of 2 years of experience supporting operational systems, mission systems, ground systems, software systems, or related technical environments.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to work effectively in a fast-paced operational environment.

• 5+ years of experience in operations engineering, mission operations, satellite ground systems, network operations, or related technical support roles.
• Experience troubleshooting complex distributed systems and implementing long-term corrective actions.
• Experience utilizing AI-powered operational tools, machine learning-assisted analytics, intelligent automation platforms, or generative AI technologies to improve operational performance and decision-making.
• Experience developing automation solutions using Python, Bash, Power Shell, Go, Java, C++, or similar programming languages.
• Experience supporting applications running in Linux and/or UNIX environments.
• Familiarity with cloud infrastructure and services, including AWS, Azure, or hybrid cloud architecture.
• Experience supporting headquarters mission systems, remote ground station operations, or geographically distributed operational environments.
• Experience with observability platforms, telemetry systems, monitoring tools, log analytics, and performance dashboards.
• Understanding of Service-Oriented Architectures (SOA), Microservices, containerized applications, and modern software deployment practices.
• Experience supporting CI/CD pipelines,Dev Sec Ops workflows , and software release management processes.
• Knowledge of networking, cybersecurity principles, and secure system operations.
• Ability to interface with unique customer requirements across diverse and evolving operational environments.
• Demonstrated curiosity, initiative, and commitment to continuous learning in complex system-of-systems environments.
• Experience supporting cross-site software deployment, validation testing, and operational acceptance activities.
• Experience supporting services deployed through a CI/CD pipeline

To support pay…