Site Reliability Engineer

Learning Spring is the School Choice Management Platform that helps states, schools, families, SGOs, and providers run modern education freedom programs with clarity and accountability. It unifies school discovery, eligibility, applications, payments, and compliance, enabling partners to operate ESA, voucher, and tax credit scholarship programs at scale on a single platform.

Learning Spring is looking for a Site Reliability Engineer who enjoys improving systems, automating repetitive work, and helping both engineers and employees be more effective. This role is intentionally split between platform engineering (approximately 60%) and internal technology operations (approximately 40%). You’ll help operate and improve our AWS‑based platform while also owning the internal systems that keep our engineering organization productive.

As Learning Spring grows, you’ll have increasing opportunities to expand your platform engineering responsibilities.

You’ll work closely with our Platform Engineering team to improve infrastructure, deployment reliability, monitoring, and operational tooling while owning identity management, employee onboarding, SaaS administration, and internal technical operations.

We don’t believe operational work should be repetitive. If you find yourself performing the same task more than a few times, we expect you to ask how it can be automated. Success in this role comes from improving systems, reducing manual effort, and making both our engineering team and the rest of the company more effective.

• Administer and maintain internal business systems including Google Workspace, Slack, Git Hub, Linear, Jira, Atlassian, Zoom, Outline, Customer.io, Hub Spot, and other SaaS platforms.
• Own identity and access management, including user provisioning, SSO, MFA, access reviews, and employee onboarding and offboarding.
• Automate repetitive operational and administrative tasks using Bash, Python, APIs, and workflow automation.
• Assist with security and compliance initiatives, including SOC 2 activities, Drata, access controls, endpoint security, and audit preparation.
• Support and improve our AWS platform, including ECS, RDS, Route 53, and related cloud infrastructure.
• Contribute infrastructure improvements using Terraform and Git Hub Actions under the guidance of senior platform engineers.
• Build, maintain, and improve monitoring, alerting, dashboards, and operational tooling using AWS‑native services and future third‑party observability platforms as needed.
• Participate in incident response, troubleshooting, root cause analysis, and continuous operational improvement.
• Improve deployment reliability, CI/CD processes, and engineering workflows.
• Help optimize cloud infrastructure performance and cost.
• Create and maintain operational documentation, runbooks, and internal knowledge resources.
• Collaborate across Engineering and Operations to continuously improve reliability, security, and employee productivity.

• Accurate identity and access management across engineering and business platforms.
• Reliable, secure, and well‑maintained cloud infrastructure and internal systems.
• Automated onboarding and offboarding processes that scale with company growth.
• Improved monitoring, alerting, and operational visibility.
• Measurable improvements in deployment reliability and operational efficiency.
• Reduced manual operational work through automation.
• Well‑documented infrastructure, systems, and operational procedures.
• Continued improvement of Learning Spring’s security and compliance posture.

• 2–5 years of experience in Site Reliability Engineering, Platform Engineering, Systems Administration, Dev Ops, or a similar operations‑focused role.
• Proven working knowledge of Google Workspace
• Experience working with AWS cloud services in a production environment.
• Experience with Docker and containerized applications.
• Familiarity with Infrastructure as Code concepts, preferably Terraform.
• Experience using Git Hub and Git Hub Actions.
• Strong understanding of Linux system administration fundamentals, networking, DNS, TLS certificates, and cloud infrastructure concepts.
• Experience…