Complex Solutions Engineer – Engineering Resolution

Responsibilities

• Lead or contribute to the resolution of complex incidents that span multiple systems, teams, or technology layers.
• Troubleshoot issues across interconnected environments and help identify the true source of failure.
• Use structured problem-solving methods such as divide-and-conquer, hypothesis testing, and root cause analysis.
• Take end-to-end ownership of problems, partnering with specialists and stakeholders through mitigation, resolution, and follow-up.
• Contribute to blameless postmortems and help translate lessons learned into practical improvements.
• Improve how the team collects data, analyzes incidents, and responds at scale by building repeatable and efficient operational workflows.
• Identify opportunities to reduce manual work through scripting, automation, better tooling, and clearer operational processes.
• Serve as a technical leader and single point of ownership for complex customer issues, coordinating specialists while maintaining clear communication throughout the lifecycle of the problem.
• Mentor other engineers and help strengthen a solution-oriented engineering culture built on learning, collaboration, and continuous improvement.

• Strong technical foundation in one or more areas such as operating systems, networking, cloud, storage, virtualization, distributed systems, or software development.
• Proven troubleshooting ability in production or customer-facing environments.
• Systems thinking and the ability to understand how different parts of an environment interact.
• Analytical and critical thinking skills, with the ability to make progress in ambiguous situations.
• Experience with scripting, coding, automation, or tooling is valuable.
• Clear communication, strong ownership, and the ability to work effectively with both technical and non-technical stakeholders.
• Curiosity, adaptability, and a learn-it-all mindset.
• Bachelor’s degree in Computer Science, Systems Engineering, Information Technology, Mathematics, or a related technical field preferred.
• Experience working in technical support, systems engineering, reliability engineering, infrastructure, or software engineering roles.

Demonstrates strong technical expertise in troubleshooting complex incidents across interconnected systems, with a focus on automation, scripting, and operational efficiency. Capable of leading teams through problem resolution while fostering a culture of continuous improvement and collaboration.

• Troubleshooting In Production Environments
• Scripting And Automation
• Systems Thinking
• Clear Communication
• Technical Leadership

• Operating Systems
• Networking
• Cloud
• Storage
• Virtualization
• Distributed Systems
• Software Development
• Root Cause Analysis
• Problem-Solving Methods Data Analysis

• Analytical Thinking
• Critical Thinking
• Ownership
• Curiosity
• Adaptability

• Bachelor’s Degree In Computer Science
• Bachelor’s Degree In Systems Engineering
• Bachelor’s Degree In Information Technology
• Bachelor’s Degree In Mathematics

• Technical Support
• Systems Engineering
• Reliability Engineering
• Infrastructure
• Software Engineering