CX Internal Enablement Specialist

Elevate Customer Success:
Customer Experience Enablement Specialist (SaaS & AI Focus)

Ready to supercharge the way our teams work and drive world-class customer experiences? As a CX Enablement Specialist at Trimble, you will play a pivotal role in optimizing our technology stack, integrating modern AI solutions, and empowering our Customer Experience teams with high-impact training and tools. If you are passionate about driving platform adoption, leveraging emerging tech, and helping others thrive in an enterprise SaaS ecosystem, we want to hear from you!

About Us:

Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

What Makes This Role Great:
In this role, you will sit at the intersection of innovative tech and team performance, transforming how our Customer Experience teams operate through cutting-edge tools and AI-driven efficiencies. You will directly shape user onboarding and tool adoption across our AECO segment, serving as a key continuous-learning champion who drives measurable productivity gains and elevates customer success across the enterprise.

Key Exciting Responsibilities:

• Drive user adoption and optimal performance across core CX enablement platforms and Salesforce Service Cloud.
• Design, create, and deliver engaging training content and video resources for onboarding, tech stack launches, and continuous skill development.
• Administer and optimize Learning Management Systems (Docebo) and Content Management Platforms (Seismic), including event and meeting logistics.
• Harness innovative AI solutions and streamlined workflows to boost daily efficiency and transform team processes.
• Partner closely with AECO CX enablement leaders and product experts to continuously refine tool delivery and enablement approaches.

Essential

Skills & Experience:

• Proven track record of developing, managing, and delivering training and enablement within a CX environment, ideally in Enterprise SaaS.
• Hands-on expertise administering or utilizing LMS and enablement platforms such as Seismic and Docebo, alongside Salesforce Service Cloud.
• Strong proficiency with productivity tools like Asana and Google Workspace to efficiently manage projects.
• Outstanding communication skills with a proven ability to explain the rationale behind new tools and inspire process adoption.
• Bachelor's degree in Adult Education, or equivalent practical experience in a relevant enablement role, with fluent English communication skills.

Bonus Points For:

• Experience creating and editing high-quality video content using software like Camtasia or Adobe.
• Practical experience deploying and leveraging AI tools to automate workflows and enhance daily work.

Logistics:

Location:

Westminster, CO or Atlanta, GA (In-Office 4 days/per week)

Travel Requirement: TBD

Why You'll Love Working With Us:
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter:
  Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people:
  Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner:
  Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often…