Help Desk Technician- Campus & Federal Study

Help Desk Technician
- Campus Employment & Federal Work Study

McDaniel College is a four-year, independent college of the liberal arts and sciences offering over 100 undergraduate and graduate programs. One of the original "Colleges That Change Lives," McDaniel emphasizes experiential learning and student-faculty collaboration to develop the unique potential in every student. Represented by the Green Terror, over 20 athletic teams compete in the NCAA Division III Centennial Conference. A student-centered community of 1,600 undergraduates and 1,400 graduate students offers access to both Baltimore and Washington, D.C., plus a European campus in Budapest, Hungary.

At McDaniel College we value our employees by offering our full-time employees tuition remission, 403B retirement accounts, paid time off, medical insurance, flexible spending accounts, life insurance, and paid maternity and parental leave.

For more information about the college's benefits.

Job Title:

Help Desk Technician

Effective Date: 08/28/2026

Reports to:

Information Technology Administrators

Department:
Information Technology

Rate of Pay:
Maryland Minimum Wage

FSLA Status:
Non-Exempt

Location of Position:
Hoover Library, McDaniel College, 2 College Hill, Westminster, MD 21157

Duration of Appointment:
August 5, 2026 to May 25, 2027

Schedule:

Schedule is at discretion of supervisor

Evaluation Procedures:
Student workers are evaluated on a continuous basis.

Scope:

To assist students, staff, and faculty in providing first level troubleshooting and support for the technologies supported by McDaniel IT.

Responsibilities:

• Position will provide first-level contact and problem resolution for all users with hardware, software and applications problems relative to the core technologies supported by IT.
• Will capture critical information that will be transferred to Help Desk ticketing system and will serve as starting point for escalating issues to second tier technical support.
• Will act as a liaison between customers and internal support staff in assuring accurate and timely resolution of problems. This includes maintaining communication with customers throughout the lifecycle of the resolution process for their issues.
• Will contribute to the growing knowledge base of troubleshooting reference information that will be maintained by the Help Desk.
• Will adhere to and enforce all policies related to the Help Desk, Information Technology, and responsible use of IT resources on campus.
• Able to communicate effectively over the phone, as well maintain a courteous demeanor with users while conveying information in a concise and accurate manner.
• Ability to deal with difficult situations in a calm and professional manner. Friendly presence and helpful attitude a must.
• Ability to write clearly and concisely. Strong organizational skills required.
• Ability to manage a constantly changing flow of traffic and work.
• Experience supporting desktop operating systems and good general knowledge of full suite of Microsoft applications.
• Ability to learn quickly and apply information.
• Solid problem solving abilities, strong analytical, troubleshooting and reasoning skills.
• Ability to work independently with minimal supervision.

• Current undergraduate student at McDaniel College.
• Some experience in supporting and troubleshooting technology, and a willingness to learn.

McDaniel College, in compliance with federal and state laws and regulations, does not discriminate in the recruitment, admission, and employment of students, faculty, and staff in the operation of any of its educational programs and activities. McDaniel College will not tolerate any discrimination or harassment on the basis of any protected status including protective hairstyle, race, religion, color, ancestry or national origin, disability, age, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, military status, genetic information, marital status, veteran's status, or any other actual or perceived legally protected characteristics.