Americas Help Desk Supervisor

IS Americas Help Desk Supervisor

Elevate IT Service Management as Our Next IS Americas Help Desk Supervisor! Do you have a passion for IT Service Management and strive to continuously improve the technology experience for your team and end users? As an IS Americas Help Desk Supervisor, you will lead by example and motivate cross-functional teams to sharpen their expertise in a fast-paced environment to deliver world-class customer service across the organization.

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

What Makes This Role Great:

In this role, you will act as an agile, servant-leader driving continuous improvement and customer-centric IT support. You will have the autonomy to mentor a talented team, bridge process gaps, and analyze key operational metrics to directly shape internal service efficiency and foster cross-functional trust.

Key Exciting Responsibilities:

• Hire, coach, mentor, and develop a high-performing Help Desk team to meet or exceed key metrics and organizational objectives.
• Guide team efforts to resolve complex customer problems, ensuring operational readiness and seamless support across all sites.
• Analyze service desk performance data to deliver actionable insights, streamline workflows, and eliminate process waste.
• Collaborate with IS and non-IS departments to foster cross-functional alignment and execute key IT service initiatives.

Essential

Skills & Experience:

• Bachelor's degree in a computer-related field with 5+ years of Service Desk experience and 2+ years in IT management, or an Associate degree with 6+ years of Service Desk experience and 4+ years in IT management.

• Relevant certifications such as ITIL or CompTIA.

• Excellent organizational and communication skills to support non-technical personnel and author clear technical documentation.

• Deep technical knowledge of enterprise hardware, operating systems (Windows 11, macOS, Linux, mobile), Active Directory, and Azure services.

Bonus Points For:

• Hands-on administrative experience with Jira Service Management and Google Workspace.

• Proven track record in conflict management and applying consultative skills within an enterprise environment.

Logistics:

Location:

Westminster, CO, In Office Travel Requirement: 0%

Why You'll Love Working With Us:

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter:
Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

• Collaborate with like-minded people:
Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

• Be an owner:
Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation:

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits…