Reliability Observability Engineer, Level 2

• Lead observability strategy across critical customer journeys, aligning monitoring capabilities with business outcomes, reliability goals, and customer experience
• Define, implement, and govern SLIs, SLOs, error budgets, and reliability metrics for enterprise applications and services
• Design and maintain scalable observability architectures, including telemetry instrumentation, monitoring frameworks, tagging standards, and alerting models
• Establish observability governance for dashboards, alerts, synthetic monitoring, telemetry standards, and monitoring-asset lifecycle management
• Partner with Product, Engineering, SRE, and Operations teams on production readiness, application instrumentation, and reliability measurement
• Develop and optimize service health dashboards and reporting covering availability, latency, customer impact, dependency performance, and SLO compliance
• Analyze telemetry data, incidents, alert history, problem records, and performance trends to identify gaps, reduce alert fatigue, and improve detection accuracy
• Provide technical leadership and mentorship on distributed tracing, logging, metrics, synthetic monitoring, APM, RUM, and alert governance best practices

• Bachelor's degree, or equivalent work experience
• Four to five years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development
• Expertise in Observability Engineering, Site Reliability Engineering (SRE), or Reliability Engineering
• Strong knowledge of SLIs, SLOs, Error Budgets, and Customer Journey Monitoring
• Ability to understand stakeholder needs and guide development of reliability requirements for large, complex multi-system products
• Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks
• Proficiency with Datadog, Dynatrace, Splunk, Grafana, Prometheus, New Relic, Elastic, or Open Telemetry
• Experience building, standardizing, and tuning operational dashboards and actionable alerts
• Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes
• Ability to leverage incident analysis, RCA, and performance data to drive reliability improvements
• Excellent stakeholder management, communication, and technical leadership skills
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Demonstrates expertise in Observability Engineering and Site Reliability Engineering, focusing on defining and implementing SLIs, SLOs, and reliability metrics. Proficient in leveraging telemetry data and monitoring frameworks to enhance service health and customer experience.

• Observability Engineering
• Site Reliability Engineering (SRE)
• SLIs, SLOs, Error Budgets
• APM, RUM, Monitoring Frameworks
• Datadog, Dynatrace, Splunk

• Observability Strategy
• Telemetry Instrumentation
• Monitoring Frameworks
• Incident Analysis
• Distributed Systems
• Microservices
• Cloud Platforms
• Kubernetes
• Service Health Dashboards
• Reliability Metrics

• Stakeholder Management
• Communication
• Technical Leadership

• IT Service Management
• Production Support
• Product Management
• Application Development
• Risk Analysis

• Datadog
• Dynatrace
• Splunk
• Grafana
• Prometheus
• New Relic
• Elastic
• Open Telemetry