Payroll Service Specialist II; Hybrid

Applications for this role will be accepted on an ongoing basis. ADP is hiring a Payroll Service Specialist II.

In this position you will Provides support to Total Source payroll professionals in our processing regions on the client-server/web-based Enterprise and Auto Pay products. Service responsibilities include functional support of processes and technical support of applications. Responsible for making client level configuration changes to support systems to accommodate processing needs.

PSC II - May conduct end-user testing for payroll application and report enhancements
PSC III - Provides ongoing functional support and technical assistance to an Enterprise client base and Total Source associates regarding product capabilities and product problems utilizing basic product training and knowledge of Payroll, HR, Benefits, SQL, and relational database concepts. Responsible for resolving complex escalated cases and performing medium scale projects. Conduct end user testing for payroll application and report enhancements.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

• Provides support and Level 1 technical assistance to all Total Source processing regions regarding product capabilities and payroll / HR functional issues.
• Ensures client payrolls and other related products and services are processed in an accurate and timely manner.
• Investigates, analyzes and resolves problems on a timely basis.
• Continually reviews and maintains standardization among our client base and escalates exceptions to management in order to ensure appropriate application of customer service.
• Performs routine research and executes corrective action on client issues and questions concerning product or Total Source services.
• Assumes ownership for inquiries made by the client until such time the issue or inquiry is satisfactorily closed or dispatched to another tier to Total Source Service area.
• Uses personal computing knowledge and software to carry-out work assignments including Henry Salesforce, Microsoft Office and other Workstation Tools.
• Responsible for escalating non-tier 2 case types to Tier 3.
• Performs special projects as required by Payroll Services Group.
• These projects may entail standardizations, mass configuration changes on systems, new or modified SQRs, or other service development needs.
• Attend weekly Corporate Autopay/Statutory calls and update PSG management on any upcoming Autopay/Statutory changes that may impact regions, other functional areas and/or clients.
• Review monthly Autopay release notes to determine impact to Total Source.
• Communicate to PSG management and other functional areas impacted by release updates.
• Performs other related duties as assigned.

• 3 - 5 Years of Directly Related Experience
• Bachelor's Degree or equivalent in related fields or equivalent work experience required.

Preference will be given to candidates who have the following:

• Multi-Tasking:
  Responds and reacts to a variety of different critical issues simultaneously
• Needs Analysis:
  Conducts an in-depth analysis of the client's requirements and specifications to determine the appropriate course of action
• Job Knowledge:
  Possesses and applies professional skills and knowledge in job related areas; keeps abreast of current developments and trends in…