Manager, Customer Success

Transform Customer Success as Manager, Customer Success AECO Americas

Are you a strategic leader passionate about empowering teams and driving customer growth? Join Trimble to lead a dedicated team of Customer Success Managers, partner with enterprise AECO leaders, and transform how digital construction workflows deliver long-term value across a $50M+ ARR portfolio.

AECO:
Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit:

What Makes This Role Great:

In this high-impact position, you will serve as a vital link between strategy and frontline execution, empowering your team to deliver proactive value while shaping retention strategies and executive partnerships across top-tier enterprise accounts.

Key Exciting Responsibilities

• Mentor, coach, and inspire a high-performing team of Customer Success Managers to drive professional growth and operational excellence.
• Own and optimize Gross Revenue Retention and Net Revenue Retention metrics across a multi-million-dollar portfolio.
• Leverage Gainsight analytics to proactively manage customer health, mitigate churn risks, and establish clear action plans.
• Partner seamlessly with Sales, Professional Services, and Product teams to align on shared account goals and feedback loops.
• Lead Executive Business Reviews with C-level enterprise stakeholders to secure strategic alignment and reinforce core value propositions.

Essential Skills & Experience

• 5+ years of experience in Customer Success or enterprise account management in a SaaS environment, with at least 2 years in a people management capacity.
• Demonstrated success driving retention and revenue growth across enterprise accounts totaling $50M+ in ARR.
• Strong proficiency with subscription economics, customer journey playbooks, and value-based customer engagement.
• Proven capability to lead teams through organizational or product transitions while maintaining execution focus.

Bonus Points For:

• Experience or domain knowledge within the AECO, infrastructure, or public sector software spaces.
• Practical experience utilizing Gainsight and Salesforce platforms.

Logistics:

• Location:
  
  Lake Oswego, OR;
  Westminster, CO (In office 4 days per week, 1 day from home)
• Travel Requirement: 15-25%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter:
  Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people:
  Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner:
  Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation:
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state,…