Weekend Retail Assistant

This is a unique opportunity to be part of a world‑renowned historic landmark, providing visitors from around the globe with an unforgettable shopping experience.

• Offer a warm and friendly welcome to our customers.
• Assist visitors with gift selection and purchasing decisions.
• Process transactions efficiently and accurately.
• Ensure the shop is beautifully presented and well‑stocked.
• Share your enthusiasm for our unique range of products and create memorable experiences for our visitors.

• Have previous experience in a busy retail environment.
• Are excellent communicators, able to engage with customers from diverse backgrounds.
• Are enthusiastic, approachable, and sales driven.
• Thrive in a collaborative team and diverse workplace.
• Are eager to learn and share knowledge about our exceptional products.

The working hours are 13.5 hours per week (Saturday/Sunday), full‑time equivalent hours are 35 hours per week.

As a working church and a major visitor attraction, being present on site allows our teams to deliver exceptional experiences and maintain the unique atmosphere of the Abbey. Working on site each day is the default expectation for all staff to promote collaboration and connection.

The full‑time holiday entitlement is 33 days per annum, including recognised public holidays.

On‑site training will be provided in all aspects of the job. Any further training needs will be assessed through the probation period and in annual appraisals.

All employees receive a 20% discount on purchases from the Westminster Abbey shop and a 30% discount on purchases from the take‑away catering outlets.

All employees can join a Group Personal Pension plan, where the minimum employee contribution is 3% and the maximum employer contribution is 9% (as determined by the level of the employee contribution). You will be auto‑enrolled into our qualifying workplace pension scheme after 3 months, if you meet the eligibility criteria. All employees are covered by death‑in‑service life assurance, whether or not they choose to join the pension scheme.

A season ticket loan is offered after completion of the probationary period, repayable over 10 months.

Westminster Abbey is committed to the safeguarding of children, young people and adults  prevent them from harm, we undertake appropriate checks (including the relevant level of criminal record check) on staff and volunteers and require them to complete relevant safeguarding training. This post requires a basic level criminal record check.