Golf Course Retail Shop Clerk

The Retail Shop Clerk is responsible for providing excellent customer service and building relationships with guests. Duties for this position include handling money, operating the point of sale/tee time computer system and maintaining the appearance of the golf shop, as well as for pace of play and enforcement of course policies and procedures. This position works at either Legacy Ridge or Walnut Creek Golf Preserve and requires the availability to work varied hours including holidays, evenings, early mornings, and weekends.

The availability of work hours for this position will be determined by one or all of these factors: program length, weather, and budget. The full salary range for this position is stated above, and the starting range of pay is dependent on qualifications and experience of each individual candidate.

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission:
The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).

This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational, and informational services and resources; and acquiring, developing, and maintaining first-class parks, facilities, open space, and trails. This position works toward the accomplishment of the department's mission:
Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.

GENERAL COMPETENCIES

Job Specific - Every employee in this position must be able to:

* Build Relationships with guests

* Demonstrate excellent guest service and communication skills

* Demonstrate knowledge of modern retail practices, procedures, and equipment

* Type accurately

* Learn assigned clerical and retail tasks within a reasonable period of time

* Demonstrate knowledge of the golf industry is helpful

* Demonstrate ability to establish and maintain effective working relationships with other employees

* Demonstrate ability to operate a golf cart at times

All employees are expected to display professionalism and integrity, be able to work independently and as part of a team, and take initiative. Employees should display good judgment, take ownership of tasks and guest interactions, have regular and punctual attendance, and effectively handle emergencies.

Essential Job Functions, Duties, Responsibilities and Tasks

1.
Supports pro shop operations and provides excellent customer service

* Builds relationships with guests

* Works with the point of sale and tee time computer system

* Handles guest payments and cash receipts

* Schedules tee times, answers phones, and greets customers

* Cleans golf shop, including straightening clothes racks, dusting and vacuuming, and steaming clothes

* Assists in counting inventory

2.
Supports operations outside on the golf course

* Maintains on-course pace of play

* Enhances course safety by enforcing rules and regulations

* Actively aids players in finding golf balls, raking bunkers, fixing ball marks

* Assists guests with cart check out, course information, shuttle rides and booking tee times

* Actively enhances a beautiful course by picking up trash

* Assists with day-to-day practice facility, clubhouse, cart fleet set-up, clean-up and presentation

* Assists Golf Professionals with running successful outside operations

3. Maintains regular and punctual attendance

Other Duties and Responsibilities

Incumbent is accountable for all duties of this job. Other projects and responsibilities may be added at the City's discretion.

Education, Experience, Skills, Formal Training, Licenses and Certifications

Required:

* Must be at least 16 years old

* A valid driver's license, provide proof of a safe driving record, and maintain a safe driving record for continued employment

Preferred:

* Customer service experience

* Cash handling experience

* Retail sales experience

* Experience working at a golf course or playing golf

Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements

This position requires a moderate degree of physical stamina and strength, including the ability to:

* Frequently sit, stand and walk through a multi-level facility

* Occasionally squat, bend, kneel, twist, climb, balance and reach over head

* Occasionally lift, carry, push or pull items weighing up to fifty (50) pounds

* Frequently use hands and fingers for fine manipulation; occasionally use light and firm grasp

*…