Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion— we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

What you will be doing: engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience, providing outstanding customer service with all interactions, meeting or exceeding sales targets, helping customers interpret and clarify account statements and pay bills in the store, answering any questions customers have on current or new services and making changes to account data, upgrading levels of service, processing all general service requests, acting as brand ambassador to promote Comcast/Xfinity products, providing expert-level understanding and passion around technology, especially around Comcast products and services, maintaining detailed sales product knowledge including competitive information, contributing to a fun and competitive environment, connecting our products and services to customers’ everyday lifestyles, and adhering to retail operational policies and procedures to ensure a consistent and professional store environment.

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment and connecting our products and services to customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures to ensure a consistent and professional store environment.

• High School Diploma or equivalent; GED certifications (if applicable).
• Relevant work experience: 2–5 years.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

• Communication
• Critical Thinking
• Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Self Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

• Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid Parental leave.
• Tuition reimbursement of up to $8,000 (Full Time employees).
• Paid Time Off.
• 401K Savings Plan— up to 6% dollar‑to‑dollar matching.
• Day‑One benefits and more.

Base Pay: $18.90 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $26.59 per hour. Sales positions eligible for commission; non‑sales positions eligible for bonus.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.