Parts Specialist

Compensation Pay Range: $14.81 - $21.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums which may be paid in amounts ranging per hour in specific circumstances. Multiple premiums may apply if applicable criteria are met.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in accomplishing assigned tasks. Bilingual candidates encouraged to apply.

• Follow and promote all company customer service programs such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers friendly and courteous, and assist in selecting merchandise.
• Assist managers and/or installer service specialists with professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store on the phone by answering calls according to company policy, accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash/check, accurately make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist in the completion of daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
• Occasionally drive a delivery vehicle to make deliveries (must meet company mandated driving eligibility requirements).
• Complete all other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.
• Desirable:
  Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• Desirable: ASE certification.
• Desirable:
  Fluency in multiple languages (Spanish is highly desired).

• Competitive wages & paid time off.
• Stock Purchase Plan & 401(k) with employer contributions.
• Medical, dental, and vision insurance with optional flexible spending account (FSA) starting Day One.
• Team Member Health/Wellbeing Programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call , ext. 68901, and provide your requested accommodation and position details.