Customer Service Analyst

About Us

Cerapedics is a global, commercial‑stage orthopedics company that is dedicated to redefining the path to bone repair by healing bones faster and at higher rates, so all patients can get back to living their fullest lives. Bone grafts, including Cerapedics’ products, are used in over four million annual spine, orthopedics, trauma, and interventional procedures worldwide. Cerapedics has two drug‑device products approved by the FDA powered by Cerapedics’ proprietary P‑15 Osteogenic Cell Binding Peptide:
Pearl Matrix™ Bone Graft for all major lumbar interbody surgical approaches and i‑FACTOR® Bone Graft for single‑level anterior cervical discectomy and fusion (ACDF) in the cervical spine. Cerapedics is headquartered in Westminster, Colorado.

Healing lives through bone repair – this mission is what inspires us every day. If that resonates with you, consider joining us as a Customer Service Analyst in our Westminster office.

In this role you will act as a liaison between administrative functions and customer‑facing interactions with hospitals and distributors. You will process sales orders for a specified territory, provide support to the U.S. sales team and Cerapedics customers, handle requests, resolve order‑related issues, and respond to inquiries regarding products and orders.

• Process orders in the ERP system for an established sales area.
• Provide internal and external customers with information and documentation as requested.
• Build productive, collaborative relationships through effective and efficient communication.
• Manage complaints and requests; provide appropriate solutions within the expected timeframe and follow up to ensure resolution.
• Process orders for consignment inventory at hospital and distributor locations.
• Manage the orders for an assigned sales area by understanding the account characteristics and nuances that affect order processing.

• Committed to consistently delivering accurate and efficient information.
• Team player ready to work together to meet department and company goals.

• Minimum of one year of relevant work experience.
• Experience with high level of engagement focused on problem solving.
• Account and customer organization and strong interpersonal skills.
• Strong written and oral communication skills.
• Customer service experience in a fast‑paced environment.
• Excel and Microsoft proficiency.
• Prior SAP, medical records or products background is a plus.

• Requires regular use of written and verbal communication skills, including active listening and speaking clearly and concisely.
• Requires on‑site work in Westminster, Colorado.
• Requires periods of prolonged sitting and occasional standing.
• Requires operation of office equipment such as telephones, computers, fax machines, copiers, and manual dexterity including hand/finger coordination.
• Moderate to minimal supervision; wide latitude expected to plan and accomplish goals.

N/A

• Medical and dental insurance, group life insurance, 401(k) matching, long‑term disability, potential target bonus, and paid time off.

$28.84 – $39.42 per hour (hourly base salary; target annual bonus up to 8%)

Cerapedics is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.