Director of Inside Sales

Job Summary

Professional Security Alliance (PSA) is seeking a Director of Inside Sales to lead and develop a high‑performing inside sales team responsible for delivering consistent, accurate, and responsive support to PSA members and partners. This role owns team execution—not process design—and will drive performance, accountability, and capability across Inside Sales Account Executives and Quote Specialists, ensuring the team operates with speed, precision, and professionalism.

Competitive salary and comprehensive compensation package includes base plus commission, medical, dental, vision, life insurance, 401(k) with match and safe‑harbor contribution, flex spending, tuition reimbursement, paid parental leave, and PTO to qualifying employees.

Salary range: $90,000–$110,000 annually plus commission. Expected total compensation (OTE) ranges between $150,000 and $175,000, no cap.

• Deliver consistent, high‑quality output
• Build and develop a strong, accountable team
• Execute sales processes with discipline
• Drive productivity and responsiveness across all regions

• Lead, coach, and develop Inside Sales Account Executives and Quote Specialists
• Establish clear expectations for performance, behavior, and accountability
• Drive hiring, onboarding, and continuous development
• Conduct regular performance reviews, coaching sessions, and pipeline discussions
• Build a culture of ownership, urgency, and professionalism
• Ensure consistent execution of sales processes and workflows defined by Sales Operations
• Hold team accountable to defined service levels, including:
• Quote turnaround time
• Order accuracy
• Responsiveness to members and partners
• Maintain high standards of output quality and consistency
• Partner with Regional Sales Directors to improve pipeline conversion and overall sales effectiveness
• Support strategic account execution through coordinated inside/outside sales efforts
• Identify and execute opportunities within existing workflows to increase sales
• Manage team workload and resource allocation to ensure consistent service levels
• Monitor team productivity and adjust staffing or responsibilities as needed
• Ensure efficient utilization of team resources across all regions
• Deliver a consistent, high‑quality experience across all interactions
• Manage escalations and complex opportunities effectively
• Reinforce PSA’s value through responsiveness and execution
• Provide structured feedback on process effectiveness, system usability, and workflow challenges
• Partner with Sales Operations to continuously improve execution and efficiency
• Provide limited direct support on complex or high‑impact opportunities when necessary
• Focus on enabling team success rather than individual contribution

• Team productivity (quotes/orders per rep)
• Quote turnaround time and accuracy
• Responsiveness and service levels
• Conversion rates (in partnership with field sales)
• Team engagement and retention

• 7–10+ years in inside sales, sales, or commercial roles
• 3–5+ years leading sales or support teams
• Proven ability to build and manage high‑performing teams
• Strong operational discipline and execution focus
• Experience with CRM/ERP systems (Net Suite preferred)
• Industry experience (security, AV, distribution) preferred

• Strong coach and team builder
• Holds people accountable without over complicating things
• Bias toward action and execution
• High ownership mindset
• Comfortable operating in a fast‑paced environment

Works in close partnership with the Director of Sales Operations. Inside Sales is accountable for disciplined execution of defined processes and performance standards;
Sales Operations owns process design, systems, and performance measurement.

• High ownership mindset with accountability for results
• Strong bias toward execution discipline and continuous improvement through feedback
• Ability to lead through data and metrics
• Comfortable making decisions in a fast‑paced environment
• Ability to balance team development with performance expectations

Travel to select events/meetings several times per year.

Some flexibility…