Account Manager

Description

NOABRANDS is a global group of visual merchandising brands. Our Brands each have their own unique strengths, but are all united by the same passion, expertise, and determination to advise our retail clients in designing retail spaces that optimize the visuality of their brand and the visibility of their product. Be it through catalog or custom solutions, we build in-store experiences that prompt shoppers to engage and Visualize Anything.

The effective management of scope and timing of assigned projects is a key requirement of the Account Manager. Success is achieved through a thorough understanding of each customers’ account, anticipation of needs, communication, responsiveness, lack of surprises and seamless execution and is proven by the Customer being happy with our service, all leading to sales growth.

The Account Manager works closely with the NOA Brands customers and Sales Group to ensure their needs are met within the specified time frame. Specifically, the Account Manager is held primarily accountable for the overall well-being of all customer accounts. The Account Manager is responsible for managing the success of orders from the receipt of Customer POs, through production, product delivery, and closing of the order.

The position requires daily interaction with all teams including but not limited to sales, scheduling, production, logistics, and finance.

• Creates long-term relationships with clients.
• Serve as the interface between customer service and sales team, working with Account Executives to ensure client needs are met in a timely and efficient matter.
• Informs the Sales team of delays and changes.
• Verifies blanket releases were processed timely.
• Implements Customer required standards.
• Escalation contact for shipping discrepancies.
• Coordinate resolution of invoice discrepancies/overdue accounts.
• Collect payment on prepay accounts, as needed.
• Request and ship out samples, as needed.
• Stage / inspect mannequins for quality on samples, as needed.
• Partner with Engineering to ensure that part numbers are set up correctly.
• Generates formal quotes, garners approval, and maintains quote log for recurring orders, replacement orders, and catalog orders, as needed.
• Works with Operations to ensure orders are processed on schedule and handles any escalations.
• Seeks additional sales opportunities and new projects within all assigned accounts and sub-brands.
• Supports the creation and maintenance of an “Account Manual” per customer, detailing and documenting all current personnel/roles/contact information, projects and project status, current product mix, sales projections, unique requirements and demands, cultural notes, etc.
• Validates customer store openings and rollout schedules and ensures they are met with a 100% on-time delivery rate. Continually updates and monitors these schedules to ensure that production is properly coordinated with customer needs and expectation.
• Tracks all customer blanket orders so that Account Managers can communicate to the customer when the blanket is running low either by item or in its entirety.
• Receives customer complaints and quickly facilitates to resolution.
• Is the leader in helping to solve problems that may arise for all assigned accounts and ensures that any issues with projects and orders are properly shielded from the customer to maximize a pleasant and seamless customer experience.
• Proactively coordinates with appropriate management to determine the best method of communication to the customer and offers alternative solutions to any challenges that arise.

• Minimum 2 years experience with Account Management/Customer Relationship Management.
• A BS degree in Business Administration or related practical experience.
• Tremendous customer focus and the ability to act as the “voice of the customer.”
• “Do what it takes” attitude with strong sense of urgency.
• Ability & fortitude to tactfully present issues as well as suggested solutions to roadblocks.
• Must be detail oriented, pro-active, and have very good follow-through.
• Excellent communication skills, both written and verbal, with personnel at all…