Community Support Case Manager; Eligibility - Processing and Call Center Teams

Community Support Case Manager

Our mission to responsibly serve the Adams County community with integrity and innovation. EEO Adams County is an equal opportunity employer. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status, marital status or any other legally protected characteristic.

Position classification Remote First -- Job duties and expectations require very limited to no time in the office. There may be scheduled infrequent exceptions which require the employee to be onsite.

This position guides customers through the eligibility process for the anti-poverty programs offered through Adams County including Health First Colorado, Supplemental Nutrition Assistance Program, Colorado Works, and Adult Financial. Primary responsibilities include assessing initial and ongoing eligibility.

• Conduct individual/family interviews to gather client demographic, financial, and social information for various anti-poverty programs including Health First Colorado (Medicaid), Supplemental Nutrition Assistance Program (SNAP), Colorado Works (TANF), and Adult Financial Programs.
• Process eligibility documentation and provide ongoing case management and follow-up services. Ensure proper signatures on all forms.
• Assists applicants in completing all forms and obtaining necessary documentation.
• Reviews applications for accuracy and completeness, verifies all information, and computes assistance allotment.
• Interpret and explain federal, state, and local laws, regulations, and procedures to program applicants, including prohibited locations for EBT use, TANF work requirements, AND disability requirements, and others.
• Analyze client personal history to determine services needed, make referrals to resource agencies as needed.
• Ensure confidentiality of all files and records, maintaining compliance with federal, state, and local laws, regulations, guidance, policies, and procedures.
• Prepare written and oral reports as requested.
• Assess, adjust and modify cases as needed to meet changing client needs.
• Record client documents, activities, and case notes in Colorado Benefits Management System (CBMS) and HS Connects.
• Administer assessments for Colorado Works child-only families and Adult Financial recipients to determine additional financial needs.
• Deliver and document supportive payments in accordance with federal, state, and local policies.
• Process over payments for collection.
• Participates in dispute resolution process with clients.
• Participate in the hearing appeal process by reviewing cases for accuracy, preparing evidence for the Office of Administrative Courts, and participating in appeal hearings.
• Collaborate with management in program planning and strategies for meeting program goals.
• Maintain client files according to current Colorado Department of Human Services guidelines.
• Partners with service providers and other agencies to achieve positive outcomes for clients.
• Performs other related duties and responsibilities as required.

• Knowledge of rules for all public assistance programs, as applicable. Ability to interpret federal, state, and local regulations and guidelines.
• Conduct effective interviews relevant to determining eligibility.
• Knowledge of CBMS.
• Apply basic math and read, interpret, and apply rules and regulations.
• Communicates clearly and concisely, both orally and in writing.
• Differentiate between relevant and non-relevant information when making eligibility decisions.
• Input data accurately and detect errors/make corrections.
• Skills related…