Human Service Specialist

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This recruitment is limited to current State of Maryland employees only.

ASTD
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Carroll County Department of Social Services, 1232 Tech Court, Westminster, MD 21157

Support internal and external partnerships while improving customer outcomes. This involves providing administrative support to leadership staff for planning, implementing, and documenting community meetings as well as providing administrative support to the Services division. The role requires possessing and maintaining broad knowledge of the department’s programs, procedures, functions, and policies to ensure a high level of customer service. This includes attending community events to provide agency information, greeting and supporting customers, identifying opportunities for community engagement, and staying familiar with community resources and partners.

This position requires strong organization, creativity, and excellent communication and collaboration skills, as well as an understanding of finance regulations for event planning.

• Provide administrative support to Child Welfare and Adult Services Staff.
• Serve as a community ambassador.
• Support the Common Customer Initiative and Enhanced Service Delivery throughout the Agency.

• Four years of professional or technical experience in the administration of a human services program or experience with conducting studies and analyses of programs, procedures, practices and organizations.
• Possession of a Bachelor’s degree from an accredited college or university is a substitute for the required experience.
• U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services job field of work on a year-for-year basis may substitute for the required experience.

• One year of experience with Google Workspace.
• One year of experience in customer service.
• One year of experience providing administrative or clerical support.
• One year of experience in Family Investment Administration or Social Services Administration.

This recruitment is limited to current State of Maryland employees only.

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible employment list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

• Personal Leave: new state employees are awarded six personnel days annually (prorated based on start date).
• Annual Leave: ten days of accumulated annual leave per year.
• Sick Leave: fifteen days of accumulated sick leave per year.
• Parental Leave: up to sixty days of paid parental leave upon the birth or adoption of a child.
• Holidays: state employees also celebrate at least twelve holidays per year.
• Pension: state…