Customer Care Representative

Job in Westminster, Carroll County, Maryland, 21157, USA

Listing for: Tevis Energy

Full Time, Part Time position
Listed on 2026-06-30

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, Call Center / Support

Salary/Wage Range or Industry Benchmark: 19 - 21 USD Hourly USD 19.00 21.00 HOUR

The Customer Care Representative provides exceptional service to customers by addressing inquiries, resolving complaints, and handling requests efficiently. This role involves direct communication with customers via phone, email, chat or in-person ensuring customer satisfaction and loyalty.

The schedule for the Customer Care Representative is 8am-5pm M-F September-March, and flexible 25 hours/week April
-August.

$19-$21 per hour plus commissions.

Requirements:

High school diploma/GED
Customer service experience preferred
Strong math and problem-solving skills
Work history suggesting ability to actively listen, multitask, and be detail-oriented
Proficient with Microsoft Word, Excel, and Outlook
Bilingual in English and Spanish preferred but not required

Responsibilities:

Effectively communicate with customers by telephone and in person to provide information about our products and services
Keep accurate details of activities in the database of customer accounts
Upsell our products and services
Work diligently to resolve customers' problems
Identify the necessary information needed to delegate incoming calls to the next person
Resolve conflicts or otherwise negotiate to create a more positive experience for customers
Assist in taking new sales calls and lead follow ups
Make outbound calls to existing customers

Benefits for Full-Time Employees:

On-Demand Pay
Company-Paid Short-Term Disability and Life Insurance
Health Insurance with Employer Contribution and Health Savings Account
Dental and Vision Insurance
Long-Term Disability
Flexible Spending Accounts
401(k) with Company Match
Paid Time Off and Holidays
Employee Discounts/Friends & Family Discounts

Benefits for Part-Time Employees:

401(k) with Company Match
Paid Sick Time and Holidays
Employee Discounts/Friends & Family Discounts

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