Emergency Communications Call Taker - Department of Emergency Management & Communications

Emergency Communications Call Taker Information

• Pay Range (Grade): $24.14 - $42.23 (H400)
• Hiring Pay Range: $24.14 - $25.35
• Other Compensation Offered:
  Overtime, Compensatory Time
• Employment Type:
  
  Full-Time, 32 hours per week
• Organization:
  Emergency Management & Communications - Communications
• Location:
  
  New Windsor Office Complex
• Reports to:
  
  Assistant Manager
• Classification:
  Non-Exempt (41757)

At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace.

As a team, we are committed, inspired, and connected to make a difference in the community.

As an Emergency Communications Call Taker, you will receive 9-1-1 and administrative calls using industry standard protocol systems. The work you do will help the County provide dependable emergency services.

• Receive 9-1-1 and administrative communications via phone call, text message, and other forms of media. Provide critical pre-arrival instructions as necessary.
• Receive and handle emergency calls for assigned County agencies after hours.
• Monitor various County and privately owned automatic alarms that terminate at the Emergency Communications Center (ECC).
• Compile reports and records as required by management or government agencies.
• Perform duties, assist Emergency Communications Specialists and/or Emergency Communications Specialist Supervisors, as assigned.
• Perform daily duties as described in Emergency Communications Center policies and procedures.
• Support the use of Next Gen 9-1-1 programs. Perform tests of communication equipment in accordance with all applicable regulations and policies.
• Maintain up-to-date knowledge of emergency services and complete required continuing education training. Maintain State and Federal requirements for dispatch certifications.
• Complete assigned work in a timely fashion. Accept feedback.
• Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
• Exhibit integrity, ethics, and fiscal responsibility.

• Keyboarding (Developing)
• Local Geography (Intermediate)
• Computer Aided Dispatch Software (Introductory)

• Service Excellence
• Decision Making
• Collaborating with Others
• Analytical Thinking
• Attention to Detail
• Fostering Communication
• Information Management
• Digital Literacy
• Resilience

• High school diploma or general education diploma (GED)
• One or more years of related experience
• A comparable amount of education and experience may be substituted for the minimum requirement.

• Valid driver's license

• Maryland Emergency Medical Dispatcher (EMD) license (or must obtain within one year of employment)
• CPR certification (or must obtain within six months of employment)
• Emergency Telecommunicator Certification (or must obtain within one year of employment)
• Emergency Dispatch Certification (Medical/Fire/Police) (or must obtain within one year of employment)
• CJIS certification (or must obtain within one year of employment)
• FEMA IC 100, 200, 700, 800 certifications (or must obtain within one year of employment)
• Implicit Bias training (or must obtain within one year of employment)
• Acute Traumatic and Chronic Stress Management training (or must obtain within one year of employment)