Technology Solutions Specialist

TSG - The Sheridan Group seeks a Technology Solutions Specialist to support digital tools that power strategic communications and public affairs campaigns. In this client-facing role, you will configure, test, and maintain CRMs, advocacy and email platforms, and data dashboards that help partners influence policy and manage reputation. You'll translate campaign needs into technical requirements, troubleshoot issues, and document workflows. Working closely with senior strategists, you'll help design efficient, data-informed solutions while gaining exposure to high-impact advocacy, media, and public policy initiatives in a fast-paced, collaborative firm.

Responsibilities

• Configure, maintain, and optimize CRM, advocacy, and email platforms for client campaigns.
• Translate campaign and client needs into clear technical requirements and workflows.
• Build and maintain data dashboards and reports to track campaign performance.
• Troubleshoot platform, data, and integration issues and coordinate resolutions.
• Perform quality assurance testing on new features, data flows, and integrations.
• Document processes, configurations, and best practices for internal and client use.
• Collaborate with strategists to design technology solutions that support advocacy and communications goals.
• Support data hygiene, segmentation, and list management across platforms.
• Assist in onboarding and training internal teams and clients on key tools.
• Monitor industry and platform updates to recommend improvements and efficiencies.

Required Skills

• CRM administration
• Marketing automation platforms
• Advocacy and email platforms
• Data analysis and reporting
• Dashboard creation (e.g., Tableau, Power BI)
• SQL or database querying
• API integrations
• Technical requirements gathering
• Quality assurance and testing
• Technical documentation