Repair Systems Manager Details

Repair Systems Manager

LOCATION: Westminster/Maryland (US-MD), United States |
BRAND: Knorr Brake Company |
REQUISITION : 9703 |
JOB GRADE: 17 |
ON-SITE/REMOTE: On-site

Knorr Brake Company is the innovative leader in the manufacture and supply of braking systems, passenger doors and climate-control equipment for all types of Mass Transit customers such as: METRO, Light Rail Vehicles, High-Speed Trains, Commuter Rail and Monorail Vehicles for the North America market. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own.

You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today at !

JOB DESCRIPTION:

Reports to: Westminster Plant Manager

The Repair Systems Manager ensures paid repair, internal FMI, and other non-warranty returned material activities follow approved processes and are managed effectively from initial customer notification and issuance of an RMA through return of product to the customer and closure of RMA/Q Notifications. This role is also responsible for monitoring, managing, and escalating warranty RMA activities that require production support (i.e., Failure Analysis scheduling/prioritization, production rework/repair, etc.).

As a member of the Plant Leadership Team this role will manage the Operations Repair Coordinators and has the authority and responsibility to manage and prioritize all RMA work. This person is responsible for creating and maintaining KPI’s, provide reporting and visibility to the non-warranty RMA activity, manage, and continuously improve the associated processes, and elevate issues for resolution when required.

The role frequently interacts with Manufacturing, Supply Chain, Quality, Rail Services, Engineering, Project Management, and other departments to coordinate and direct all activities associated with these processes.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Management of the non-warranty RMA team to include the assignment & prioritization of workloads, tasks, and other responsibilities.
• Initiation, facilitation, and closure non-warranty RMA’s.
• Monitor, manage, and escalate any required production support for warranty RMA efforts.
• Escalation of issues to appropriate personnel.
• Creation, maintenance and reporting of non-warranty RMA activities, management KPIs and metrics; to include tracking all non-warranty RMA’s.
• Maintain repair work schedule with Rail Service and OE production management to ensure timely repair of customer material.
• Validate the effectiveness of associated processes.
• Support, develop, any non-warranty RMA procedures/instructions to assure compliance.
• Maintain a high level of data integrity within KBC’s SAP system.
• Lead and support continuous improvement efforts associated with these processes locally and globally.
• Must be able to comply with applicable company and plant procedures and policies.

The anticipated salary range for candidates who will work in Westminster, MD is $105,400-$158,200 per year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry and education. [If Non-Remote Position] [Company] is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations.

Provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life and disability insurance. Employees also will be able to enroll in our company’s 401k plan. Employees will also receive 120 hours of vacation leave and 40 hours of Personal Paid Absence…