Plant Repair Systems Manager

Knorr Brake Company is the innovative leader in the manufacture and supply of braking systems, passenger doors and climate‑control equipment for all types of Mass Transit customers such as METRO, Light Rail Vehicles, High-Speed Trains, Commuter Rail and Monorail Vehicles for the North America market. We’re part of the Knorr‑Bremse Group, the global leader in braking technologies. We challenge our employees to pursue their work with passion while keeping an unparalleled commitment to technological excellence, integrity and social responsibility.

Reports to:

Westminster Plant Manager.

The Repair Systems Manager ensures paid repair, overhaul, internal FMI, and other warranty and non‑warranty returned material activities follow approved processes. Manage effectively from initial customer notification, issuance of an RMA, through the timely repair/return of product to the customer, and closure of RMA/Q Notifications. This role is also responsible for monitoring, managing, and escalating warranty RMA activities that require production awareness (i.e., Failure Analysis scheduling/prioritization, production rework/repair, etc.).

As a member of the Plant Leadership Team this role will manage the Service Center Supervisor and Planner, as well as the Repair Shop Coordinators. This role has the authority and responsibility to manage and prioritize all RMA work, creating and maintaining KPI’s and PI’s, provide reporting and visibility to all RMA activity, manage, and continuously improve the associated processes, and elevate issues for resolution when required.

The role frequently interacts with Supply Chain, Quality, Rail Services, Engineering, Project Management, and other departments to coordinate and direct all activities associated with these processes.

• Management of warranty and non‑warranty RMA team to include the assignment & prioritization of workloads, tasks, and other responsibilities.
• Initiation, facilitation, and closure of all RMA’s.
• Monitor and manage the production team to support all RMA efforts.
• Escalation of issues to appropriate personnel.
• Creation, maintenance and reporting of all RMA activities, management KPIs and metrics; to include tracking all RMA’s.
• Maintain repair work schedule with production support team, to ensure timely repair of customer material.
• Validate the effectiveness of associated processes and make necessary improvements and changes.
• Support, develop any RMA procedures/instructions to assure compliance.
• Maintain a high level of data integrity within KBC’s SAP system.
• Lead and support continuous improvement efforts associated with these processes locally and globally.
• Must be able to comply with applicable company and plant procedures and policies.

Anticipated salary range for candidates working in Westminster, MD: $105,400–$158,200 per year. Final pay will depend on experience, education, and other factors. Employees, if eligible, may enroll in group health care plans (medical, dental, vision), basic life and disability insurance, and a 401(k) plan. Additional benefits include 120 hours of vacation leave, 40 hours of personal paid absence, 12 paid holidays, one floating holiday, 6 weeks of paid parental leave, and the ability to purchase company stock under applicable plans.

Knorr Brake Company is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.