Bilingual Customer Service Specialist; Spanish

Overview

Job Description

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave, among other benefits.

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are expected to promptly resolve customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at stores within a 10-mile radius of store # 703608, located at 250 Englar Rd Suite 18, Westminster, MD 21157, store # 705060, located at 901 East Baltimore Blvd. Westminster, MD 21157, store # 705330, located at 1716 Liberty Rd. Unit 7, Eldersburg, MD 21784, and store # 703366, located at 100 Westminster Pike, Reisterstown, MD 21136.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment

About Us:

Sherwin-Williams is an Equal Employment Opportunity employer. We provide a range of benefits and opportunities for our employees. See the benefits resources for candidates for more information.

Step 1 – Online Application:
Find the role(s) on our Careers page. Step 2 – Digital Interview:
Qualified candidates may complete a digital video interview via Hire Vue. Step 3 – In-Store Interview:
Top candidates may meet with our team in a store or facility. Details and benefit information can be found at the provided resources. Compensation decisions are based on various factors and the wage range reflects those considerations. Sherwin-Williams reserves the right to modify information at any time, subject to applicable law. Arrestee or conviction history considerations follow applicable laws. Equal opportunity employment information and compliance statements apply.