T-Mobile Authorized Retailer Sales Associate

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US. We are seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be. We have full-time and part-time positions available.

Se prefieren hablantes bilingües de español, pero no se requieren.

Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies. As a Retail Sales Representative, you will be required to successfully complete new employee training.

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and IoT devices.
  • Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
  • How our coverage stacks up in the customer’s neighborhood, providing a fast LTE network.
  • Why T-Mobile plans and services let customers live unlimited, stay connected and go further.
  • Completes training on in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Makes the most of their time on shift, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Identify and hand off small business leads.
  • Support team initiatives and create an inclusive environment.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience; retail environment preferred.

• Competitive base pay plus commission
• Benefits for part-time and full-time associates
• 401K Plan
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts
• Growth potential for your career

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Bilingual candidates encouraged to apply

This is an opportunity to do something special and join a company revolutionizing the wireless industry. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. Luna Wireless is an equal opportunity employer and welcomes everyone to our team.

Luna Wireless does not have a corporate ladder; it’s a jungle gym of possibilities. We’re committed to building a diverse, inclusive, and authentic workplace and encourage all qualified individuals to apply.