Assistant Store Manager at Monocacy Valley Westminster, MD

Assistant Store Manager – Goodwill Monocacy Valley

Location:

Westminster, MD. 200 Baltimore Blvd., 21157. Starting pay: $50,958.00 per year, with eligibility for a monthly bonus based on performance goals. The role leads daily operations of the sales floor at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and affiliated entities, supporting the Goodwill mission of ending unemployment.

• Develop and execute retail operations plan to meet daily, monthly, quarterly, and yearly income, revenue, and production goals.
• Monitor product levels (floor work, as‑is, recycle, trash, seasonal back stock) daily to reach bottom line sales budget targets.
• Manage payroll and operating costs within the budget.
• Ensure team members deliver excellent customer service to donors and customers, de‑escalating situations and finding appropriate solutions.
• Maintain a clean, well‑kept store that reflects the Goodwill brand.
• Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador.
• Lead day‑to‑day sales floor operations and train the Retail Store Associates and Customer Service Manager.
• Serve as key holder, closing shift manager, and backup to the Store Manager.
• Process complex sales transactions, including customer returns.
• Ensure team members operate per company standards and procedures.
• Assist other GCNA locations and attend personal training and development classes, with potential transfers as business needs dictate.
• Collaborate with support areas such as Asset Protection, Human Resources, Safety, and Finance to achieve business goals and ensure compliance.
• Build a high‑performing team and conduct performance management (coaching, discipline, improvement plans, annual reviews).
• Drive company culture change and manage change processes, modeling Goodwill Core Values:
  Trust, Collaboration, Engagement, Ownership, and Innovation.
• Perform other related duties as assigned.

• High School Diploma, GED, or equivalent work experience.
• One year of retail management experience.
• One year of customer service experience.
• Proficiency in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable.
• Proficiency in speaking and reading English.

• Medical plans (5 different plans).
• Employer‑funded Health Reimbursement Account (HRA).
• Dental plans (3 plans).
• Vision plan.
• 401(k).
• Employer‑paid life insurance.
• Employee Assistance Program (EAP).
• Paid time off (sick, vacation, paid holidays).

Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

For assistance or accommodation due to a disability, please contact us at 1‑833‑624‑0920 option6 or email leaves.