Inside Sales Representative

Inside Sales Representative – Westminster, MD

Job  | Category:
Sales | Type:
Permanent |

Location:

Westminster, MD | Salary: $85,000 - $90,000

Our client is seeking an Inside Sales Representative to serve as a key point of contact for customers while supporting sales and order management activities. This individual will play a critical role in building and maintaining customer relationships, managing order activity, and ensuring an exceptional customer experience throughout the sales process.

• Serve as the primary contact for customers regarding product inquiries, orders, and account-related questions.
• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Process and manage customer orders accurately while ensuring compliance with company procedures and requirements.
• Communicate order status, lead times, production schedules, and delivery updates to customers.
• Prepare quotations, proposals, and supporting sales documentation.
• Develop and maintain strong customer relationships by providing exceptional service and ongoing account support.
• Resolve customer concerns and service issues promptly, escalating matters when appropriate.
• Collaborate closely with Sales, Engineering, Production, and Logistics teams to ensure customer expectations are met.
• Maintain accurate customer records, sales activity, and order information within CRM and ERP systems.
• Identify opportunities to improve customer satisfaction and support continuous process improvements.
• Represent the organization professionally while upholding company standards for quality, reliability, and customer service.
• Adhere to company policies regarding information security, confidentiality, and data protection.

• High school diploma or GED required;
  Associate's or Bachelor's degree preferred.
• Minimum of 1-3 years of inside sales, customer service, account management, or related experience, preferably within a manufacturing, industrial, or B2B environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Experience utilizing ERP and/or CRM systems preferred.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Detail-oriented with strong problem-solving abilities.
• Ability to work effectively both independently and within a team environment.