Customer Service Representative

Are you seeking an opportunity that combines a fulfilling career with flexibility?
LaCassa Plumbing is looking for a Customer Service Representative to become the central pillar of our team in Westmont, IL!

At LaCassa Plumbing, we're not just a plumbing company - we're a family-oriented team that values your growth. As an Office Admin - Customer Service Representative, you'll enjoy competitive pay starting from $19 an hour
,
plus attractive spiffs offered for booked calls monthly
. We also believe in a healthy work-life balance and provide paid time off (PTO). Join us and find more than a job; discover a place to thrive, learn, and advance in your career!

This position has the flexibility to choose between two schedules:
Monday through Friday OR Tuesday through Saturday!

As an Customer Service Representative, your workday is a dynamic blend of responsibilities. You'll be the friendly and professional voice handling customer inquiries, ensuring they feel valued and heard. Efficiently scheduling service appointments and dispatching our skilled technicians is part of your daily routine. You'll maintain meticulous customer records, ensuring that billing and invoicing processes run smoothly. Collaboration is key as you work closely with our field technicians to provide timely customer updates.

You'll also play a crucial role in obtaining permits for specific jobs, ensuring our projects run without a hitch. Your expertise in booking leads and delivering exceptional service to our clients is instrumental in our success.

• Customer service experience
• Ability to adapt and work well under pressure
• Strong communication skills
• Outgoing personality with a lot of patience
• Proficient in managing and posting content on company social media accounts
• Dispatching experience

Preferred Qualifications:

• Proficiency in computer applications is a bonus
• Ability to speak Spanish is a plus, as we serve a diverse clientele
• Knowledge of creating engaging content, including videos, graphics, and written posts, to effectively promote the company's brand would be a plus

We have been providing excellent residential plumbing services throughout our community for over 20 years! Everything from drain cleaning and fixture repair to sump pump repair and water heater replacement, we do it all. Every day, we strive to treat our all customers like family as we believe in exceptional customer care and honesty. With our experience and skill, we have all the solutions that fit each client's needs and budget!

We are residential service experts to our customers, so every day we do our best to meet and exceed those expectations!

We have a professional and experienced team here  staff is very valuable to us, so we ensure that they are taken care of. For our amazing team, we offer great benefits, an uplifting team environment, and opportunities for advancement and growth!

Are you ready to make a significant impact in your career with LaCassa Plumbing? Our initial application process is streamlined to be quick, easy, and mobile-friendly. We hope to meet you soon!