Medical Administrative Assistant

Description

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need.

IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better.

This position is responsible to: coordinate patient evaluation and treatment activities within the clinic setting; ensure all necessary medical records/x-rays/reports/forms, etc. related to the patient’s visit are available on the appropriate units prior to escorting the patient to the exam room; provide patient care as per physicians’ direction/orders; assist physician with the exam/treatment process; monitor and ensure the accurate completion of patient charge tickets;

reinforce patient/family education and processes referrals for outside services (e.g., surgical procedures, home health or therapy services, etc.); and ensure the adequacy of necessary supplies and cleanliness within the exam rooms and clinic area.

The ideal candidate will assist our board-certified, fellowship-trained orthopedic spine surgeon's clinical and administrative staff.

This role requires travel between three office locations in Westmont, Downers Grove, and New Lenox.

• Patient Examination/Treatment
• Assists in ensuring the adequacy of exam rooms and the equitable distribution of staff unit assignments in an effort to provide timely and efficient patient service.
• Escorts patients to exam/treatment rooms on a timely basis. Whenever possible, keeps Patient Representative informed regarding delays, if any, occurring within the unit.
• Prepares patients for appropriate examination, triaging, as necessary, for radiologic studies.
• Assists physicians, as needed, in the patient examination process.
• Evaluates need for wound care, if any, and ensures adequate provision of care and patient education.
• Provides for splint/cast applications and removals.
• Processes Rx’s and dispenses samples as per physician order. Instructs/educates patients regarding medication side effects.
• Prepares injectable medications and equipment needed for aspirations.
• Coordinates referrals for ongoing services/needs (e.g., therapy services, home health, surgical procedures, DME, etc.).
• Acts as a patient intermediary/liaison for resolution of patient problems.

• Responds to incoming phone calls and determines best method for resolution of caller’s needs through the identification of the most appropriate respondent (i.e., physician, administration, clinical/nursing staff, other support staff, etc.). Channels requests appropriately in an effort to ensure resolution.
• Secures charts related to diagnostic tests, physical/occupational therapy reports, etc. and discusses issues with physician. Relates physician information back to patient/requestor. Completes chart notes, as appropriate.
• Assists, as requested, in securing missing diagnostic codes/information on charge tickets.

• As assigned, discusses with physician special needs patient appointments.

• Coordinates cardiac and medical clearance for patients prior to surgery.
• Completes appropriate form for facility, i.e. Salt Creek Surgery Center, Hinsdale or Good Samaritan Hospitals.
• Schedules appropriate pre-op and post-op visits.
• Secures pre-certification for surgery.
• Maintains and updates physician calendar regarding surgery.
• If patient fails pre-op labs/EKG, helps patient to secure appointments with appropriate physician.
• Calls for equipment representative or surgical equipment, as necessary.

• Sends prescriptions for therapy,…