Clinic Supervisor

Department:

02408 AMG AOC Westmont Blackhawk - Surgery:
Orthopedics

Full time

Yes

40

The supervisor will be responsible for the Westmont and Downers Grove sites. They will oversee day to day operations and work closely with staff and providers.

$30.70 - $46.05

• Oversees and directs the operations of assigned department(s) to ensure appropriate use of resources, efficiency of workforce, and overall maintenance of department(s).
• Ensures delivery of comprehensive patient care, collaborating with providers and other health care professionals in accordance with standards of practice and established policy and procedures.
• In conjunction with department manager/director, develops, implements, and updates policies and procedures related to department operations.
• Stays conversant on and consistently upholds Clinic policies.
• Manages daily operations for efficient work flow and encourages involvement of team members in process improvement and waste reduction initiatives.
• Conducts regular staff meetings. Provides a conduit for communication of AMG initiatives, KRA data, and all necessary information to team members and providers that assist in maintaining and creating a positive and open work environment.
• Performs interviewing, hiring, corrective action and termination activities in partnership with manager/director and HR.
• Ensures adequate staffing levels in all areas; utilizing cross training and cross staffing. Adjusts staff workloads accordingly.
• Promotes and facilitates team resolution of problems and conflicts related to department operations, staffing, patient/customer service or associate relation issues utilizing service recovery standards, actions plans, or training, as warranted.
• Meets with providers and support staff on a regular basis to review staff issues and operational efficiencies. Distributes and discusses productivity reports and Clinical Integration reports.
• Adheres to safety practices to maintain a safe work environment and promote patient safety.
• Reports safety issues through established channels and systems.
• Reviews and works to resolve safety concerns.
• Participates as requested in safety initiatives.
• Participates in and encourages process improvement to positively impact Key Results Areas, as applicable.
• Oversees and carries out standard work audits to ensure team member, team lead/coordinator and provider compliance.
• Oversees/carries out and maintains 6S audits.
• Ensures visual management is maintained and shares with associates to support sustainment and accurate data collection.
• Analyze staffing patterns, mixes and needs to assure both quality of service and cost effective deployment of personnel.
• Continually evaluates metrics and department performance utilizing visual management.
• Engages and encourages team members while executing process improvement initiatives within department(s).
• Creates, evaluates and submits assigned department reports: (i.e., capital, personnel and operating budgets, department financial statements, general ledger, OT-FTE report, etc.)
• Maintains organized department records and data.
• Maintains complete and accurate team member files regarding certification/licensure, performance reviews, etc. to ensure compliance with Clinic, AAAHC and/or state and federal regulations as appropriate.
• Supports and maintains a Culture of Safety. Monitors, tracks and resolves patient and safety events in the MIDAS system. Encourages team members' use of MIDAS system to report all events and near miss events.
• Ensures timely and comprehensive completion of ACAs and RCAs when indicated. Utilizes information to implement process changes and educated for improvement.
• Coordinates, facilitates, or assists with department(s) or other organizational meetings, as assigned.
• Keeps open line of communication with manager/director and department chair on key issues regarding department, team members and providers.
• Performs additional assignments, as directed.
• Collects statistics and prepares monthly, quarterly, annual reports and shares data with the providers and team members as appropriate.
• Provides for…