Regional Manager of Operations

Boston Retail Solutions -- Job Description

Title:

Regional Manager

Reports to:

Director of Field Operations

Location:

Chicago, IL;
Columbus, OH;
Northern California

Travel:
Up to 50%

* Must reside within an hour of a BRS Service Center.

The Regional Manager oversees all operations for a region of service centers, ensuring operational excellence, profitability, and adherence to company standards. This leadership role focuses on guiding, training, and developing mid-level management teams, supporting workforce planning, and fostering strong client relationships. This position requires a “hands-on” leader who actively collaborates with the Leadership Team to drive strategic initiatives, ensure safety compliance, and maximize regional performance.

• Achieve Core Division revenue and profitability targets.

• Achieve Core Division key metrics targets.

• Oversee all operations for a region of service centers.

• Guide, train and develop mid-level management teams and supervisors including but not limited to general managers and project managers.

• Prepare service center performance reports and present them to the Director of Field Operations.

• Understanding of annual budget, re-projections and monthly projections; able to operate under budget guidelines which includes reviewing Profit and Loss statements with supervisor to ensure best practices are being met.

• Organize and implement training programs for staff within the region and ensure utilization.

• Routinely visit service centers, active and inactive malls, and other applicable construction sites to ensure best practices are being met and efficiently delivered.

• Hold service centers accountable for safety, health and business regulations per applicable laws.

• Collaborate with the Business Development and Marketing teams as needed to plan events, corporate rollouts or other tasks related to Business Development.

• Ensure efficiencies are known and prioritized to maximize company profits at each service center within the region.

• Collaborates and reviews plans with General Managers and Project Managers on large or technical projects to ensure best practices are met.

• Perform and train on semi-skilled tasks in connection with installation, takedown and modifications of barricade and installation of graphics as needed.

• Oversees inventory initiatives on a large scale and works with the General Managers to ensure SOPs are being followed.

• Facilitates strong relationships with clients by engaging in proactive communication and exceptional customer service.

• Active participant on the Core Division Leadership Team, contributing to strategic planning, department collaboration and issue solving.

• Oversees, provides direction and accountable for business results within a region of operations locations.

• Supports workforce planning; balancing labor needs with an operational budget.

• Contributes to employee annual performance reviews, performance feedback, addressing disciplinary issues and participating in hiring decisions.

• Provides training, coaching and ensures team compliance with company policies and safety standards.

• Oversees and approves employee time cards and time-off as needed.

• Supports and provides guidance to new hires through the onboarding curriculum.

• Review and approve employee expense reports as needed.

• 4 year degree in business, project management or building construction technology and/or 5+ years experience managing construction teams in the retail or commercial construction industry.

• Notable experience in reading construction blueprints and store elevation drawings.

• Must be a “hands-on” leader, willing to get involved at all levels of detail in order to effectively execute plans in a timely manner.

• Must be an effective team builder, able to bring out the best in people through example with a proven ability to attract, retain and grow high caliber talent.

• An understanding of small company cultures in order to embrace and demonstrate core purpose and values.

• Ability to effectively communicate and collaborate with multiple levels in the organization including C-Suite.

• Effective customer…