Collision Director - Westmont Collision Center

Position: Collision Director - AutoNation Westmont Collision Center
Auto Nation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

As a Collision Director, your excellent communication and follow-up skills will help you develop business through relationships with insurance companies, dealership contacts and other sources to ensure the sales volume meets operating profit targets. You’ll showcase your excellent leadership skills as you supervise and mentor your team, guiding them through professional development and ensuring a high level of engagement. You demonstrate a keen eye for detail as you control expenses and track financial performance metrics for your shop.

You also take great pride in your ability to interact with customers, you love to make a great impression and you’re a skilled problem-solver..

Job Responsibilities Forecast goals and objectives for the collision center

Prepare and /or administer an annual operating budget for the collision center

Understand, keep abreast of and comply with federal, state and local regulations that affect Collision Center operations, such as hazardous waste disposal, safety inspections, OSHA guidelines, Associate safety programs, and EPA air quality standards

Recruit, select, on-boarding and train Associates Track Associate performance; coach, counsel, develop and retain team Schedule and monitor work in progress, and appraise completed work for accuracy and quality

Submit and/or maintain Collision Center technicians’ payroll and Associate documentation, including proof of technician certification (e.g., I-CAR, ASE, AC as required by Region and company guidelines)
Establish and maintain good working relationships with other Auto Nation dealerships, insurance adjusters and customers to encourage repeat business and referrals

Maintain/manage DRP accounts; communicate changes/status updates to Region Leadership Ensure customer complaints are handled respectfully and in a timely manner

Ensure Collision Center facilities are appropriately maintained and clutter free, including customer waiting and work areas

Maintain proper business operational documentation and customer repair files

Accountable for compliance to all Collision initiatives

Ensure the collection of accounts receivable on all insurance and wholesale accounts closed

Maintain financial accounts related to Collision Center operations (AR/open RO list/PO schedule) to ensure compliance with accounting guidelines

Ensure closed ROs reflect work performed and are compliant with Auto Nation rules on revenue recognition

Ensure the collision center’s parts and supply inventory is maintained per Auto Nation Parts reconciliation standards

Requirements

High school diploma or equivalent

Minimum three (3) years’ experience in an auto body repair facility

Minimum two (2) years’ experience leading and developing a team Strong command of MS Office Suite with a focus on Word, Excel and Outlook Advanced knowledge of auto body repair techniques and auto repair life cycle

Proven ability to provide an exceptional customer experience

Excellent problem resolution skills

Strong analytical skills; able to prioritize and multi-task Ability to set and achieve targeted goals.

Demonstrated communication, consultative,…