Customer Service Dispatcher

Summary

The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police Station.

Essential Functions

* Operate the College switchboard and transfer calls to proper departments.

* Process requests for information regarding vehicle registration, driving records, and warrants.

* Operate a variety of communications equipment including radio consoles, telephones, and computer systems.

* Utilize the Criminal Justice Information System (CJIS) terminal to run license plates and outstanding warrants.

* Perform timely dispatch by way of the two-way radio system of law enforcement on campus.

* Report to Weston Police, Fire, EMS, and emergency personnel, all emergencies within the college or as otherwise directed by Campus Police.

* Monitor alarm systems (intrusion, card access, carbon monoxide, fire, and duress) throughout the College. Dispatch appropriate units as needed.

* Assist faculty, staff, students, and visitors who come to Campus Police for routine business and emergencies.

* Responsible for the distribution of emergency messaging when required.

* Monitor telephone system for trouble alarms and report to vendor and superiors.

* Monitor CCTV camera system and document and report irregularities.

* Maintain records with Campus Conference & Events.

* Contact Facilities Management administrators when necessary regarding emergency repairs, snow removal, etc.

* Contact College administration when necessary regarding student issues.

* Assist in processing Regis College parking permits.

* Enter citations into records management system.