Catering Operations Manager

Catering Manager

We’re now offering a $1,000 sign-on bonus for all new employees hired into this role between February 10, 2026
- August 1, 2026. (50% paid after 30 days of employment, 50% paid after 6 months of employment)

Key Purpose

The Catering Manager builds a dynamic catering team, develops, and ensures completion of the strategic business plan for the account, and oversees all aspects of profitability and service within the catering department.

Success Criteria

• Well organized with outstanding coordination and multitasking ability
• Is able to communicate up, down and across the organization to ensure success
• Knowledge of principles and processes for providing customer service; up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
• Excellent verbal and written communication skills
• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
• Uses a systematic approach to problem-solving
• Always promotes positive guest and co-worker relationships
• Can calmly and effectively adapt to constructive feedback in high-stress environments

Key Areas of Collaboration and Influence

• Collaborates throughout the client organization with individuals who play a role in the success of the catering department
• Coordinate activities with other internal departments. Participates in/leads management team meetings
• Interfaces with vendors and key service users within client organizations
• Coordinates with clients regarding inquiries for hosting high end or large/ custom events

Ideal Candidate Experience

• Bachelor's degree in Communications, Hospitality, Food Service Management, or similar ideal
• 3+ years of work experience in a similar role (e.g., Catering Supervisor or Catering Manager)
• Experience in financial analysis, planning, budgeting, and marketing
• Experience managing other managers including culinary leaders
• Serv Safe Manager certification
• Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus
• Demonstrates strong interpersonal skills
• Can effectively communicate and relate to all levels within and outside the organization
• Creates and builds positive and productive relationships
• Previous P&L accountability or contract-managed service experience is desirable
• Hotel multi-unit catering experience preferred
• This role requires a valid Driver's License and Motor Vehicle Record (MVR) check, as operating a company vehicle is an essential responsibility in this position.

Key Accountabilities

• Sets standards and accountability measures around sanitation for the operation while working with other unit leaders to immediately correct deficiencies
• Lead the department to follow all workplace and food safety rules to actively prevent accidents
• Ensure the team complies with all Serv Safe and HACCP programs and principles
• Responsible for all catering team members and functions including the smooth execution of the Catering Standard Operating Procedures
• Build a dynamic catering team and ensure new team members are on-boarded and trained for success
• Develop team members into high performing individuals by providing constructive feedback and the opportunity to engage in a personal development plan
• Deliver consistent quality in planning and execution of VIP and complex events
• Develop and execute strategies to achieve catering revenue forecasts
• Develops and manages all aspects of the catering budgets; reviews financial reports and takes corrective actions as appropriate to ensure budget goals are met
• Ensure accurate reporting of all catering related revenue, expenses, and receivables
• Builds professional relationships with key site service users to instill confidence and build organizational trust
• Leads in the coordination, execution, and measurement of client specific initiatives
• Create measurable success targets for the team along with a path to achieve them

Physical Demands & Work Environment

• Must be able to lift a…