Benefits Specialist

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

The Benefits Specialist/Admin supports Pet Vet’s Benefits initiatives and benefits related topics and questions. While this role is primarily focused on Benefits Administration, it does require some general office duties, representing approximately 5% of time. This role collaborates with our Benefits vendors to ensure interfacing data is timely and accurate and works to research and resolve benefit-related issues. This role also performs some office/facilities support within the corporate headquarters.

• Own the Benefits email box; ensures all inquiries are acknowledged daily and resolved in an appropriate amount of time. Keeps employees and/or management apprised of status of inquiry/resolution. Identifies and reports any key or systemic issues identified; collaborates on resolution plan
• Support the Benefits and Payroll teams on research required to understand, resolve and communicate about any Benefits inquiry
• Administer medical, dental, vision, disability, life insurance, etc.
• Handle invoice reconciliation and eligibility management
• Ensure any State required benefits reporting is provided timely and accurately
• Partner closely with Empyrean to ensure employee experience is smooth, data within the system is accurate, and any issues are resolved quickly
• Troubleshoot, provide training and support to employees for any Benefits related technical issue
• Monitor Qualifying Life Events for review and documentation approval
• Review and complete National Medical Support Notifications
• Assist in the planning, preparation and testing of Open Enrollment
• Support Open Enrollment setup and employee assistance
• Work with Key Partners to ensure data interfaces from Dayforce are working properly; review and audit interfaced data to ensure manual updates required or additions/deletions are made
• Build and maintain relationships within Benefits team as well as cross-functionally
• Ensure employee deductions that require funding with Key Partners is reviewed, validated and funded on time.
• Address and resolve any funding inquiries that arise to minimize any financial risk or exposure
• Manage bi-weekly billing of team members’ Benefits deductions not taken while on leave

• Responsible for reconciliation of 401(k) contributions and Deferred Compensation funding
• Manage 401(k) distribution requests through Empower Plan Sponsor site

• Front Desk:
  Greet visitors at Front Desk, ensuring visitor’s log and access badge are accurate and secure
• Supplies:
  Maintain supplies, including ordering supplies and restocking kitchens; manage Amazon, Staples and WB Mason ordering
• Mail:
  Open, sort, and route mail and inbound packages to appropriate teams, maintain postage meter, transport mail to post office when necessary
• Any and all other duties as assigned

• This role sits at the first workstation by the front door
• Ability to sit, stand, and walk for extended periods
• Occasional lifting of office supplies, boxes, or equipment (up to 25 lbs)
• Frequent use of hands and fingers for typing, filing, and handling documents
• Ability to reach, bend, and kneel occasionally
• Visual acuity to read computer screens and printed materials
• Ability to move around the office and arrange meeting spaces

• 1+ years of related experience in Benefit administration
• Customer service focused, maintains a professional demeanor
• Strong communication skills and positive attitude
• Excellent…