Pet Care Guest Services Representative – Westport

$18.00–$21.00 per hour, based on experience

Spot On Veterinary is seeking a friendly, professional, and dependable Pet Care Guest Services Representative to join our Westport team.

This is a front-desk customer service position in a state-of-the-art pet care facility
, where you will be one of the first points of contact for our clients and their pets. You will help create a welcoming, organized, and exceptional experience while supporting the day-to-day operation of our facility.

• Welcome clients and their pets in a friendly and professional manner
• Serve as a primary point of contact for clients in person, by phone, and by email
• Answer questions about our services and assist clients with their needs
• Create new client and pet profiles and maintain accurate client information
• Update existing client and pet records as needed
• Schedule appointments and coordinate client requests
• Assist with client check-ins and check-outs
• Process payments and assist with financial transactions
• Communicate information between clients and our care teams
• Provide follow-up and exceptional customer service
• Help maintain a clean, organized, and professional front-desk environment
• Work closely with our veterinary, daycare, grooming, and other pet-care teams
• Assist with administrative and customer-service responsibilities as needed

• Previous customer service, front-desk, hospitality, retail, or administrative experience preferred
• A genuine love of animals and comfort interacting with dogs and cats
• Excellent communication and interpersonal skills
• Friendly, upbeat, and professional demeanor
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Comfortable handling payments and basic financial transactions
• Dependable and punctual
• Ability to work independently while also being a strong team member
• Willingness to learn new systems and procedures

Spot On Veterinary is a growing, state-of-the-art pet care organization serving the Stamford and Westport communities.

Our Westport facility provides a range of services designed to support the health, care, and well-being of pets and their families. Our services include veterinary care, daycare, and professional grooming.

We take pride in creating an exceptional experience for our clients while providing high-quality care for their pets. Our team is supportive, close-knit, and committed to providing outstanding service at every point of contact.

$18.00–$21.00 per hour, based on experience

Eligible employees may have access to benefits including

• health insurance
• 401(k) retirement savings
• paid time off
• employee discounts
• other company benefits

subject to applicable eligibility requirements and plan terms.

Westport, Connecticut

This position is based exclusively at our Westport location.

Full-time position.

Candidates should have availability that includes weekends and some holidays.