Client Account Manager

Job Title:

Client Account Engineering Lead

Location:

Hybrid – Westport, CT Firm Overview:

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries(“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum.

For the twelve months ended March 31, 2026, Newmark generated revenues of more than $3.4 billion. As of March 31, 2026, Newmark and its business partners together operated from over 185 offices with more than 9,600 professionals across four continents. To learn more, visit  or follow @newmark.

Newmark is seeking a qualified individual to lead engineering operations for a prestigious national Integrated Facilities Management (IFM) account spanning the U.S. and Canada based in Westport, CT. This is a hybrid role that combines hands-on technical authority — BMS escalation response, shutdown oversight, and vendor coordination — with portfolio-wide accountability and direct, day-to-day engagement with the Client. The Account Lead Engineer acts as the single point of contact and technical lead for the account, driving consistent operational standards, reliability, and proactive communication across every site in the portfolio.

Reliability of critical building services is essential, deep proficiency with BMS systems is required, and the role demands the judgment and presence to represent Newmark directly to the Client. Must have reliable transportation, be avail

• Serve as the senior engineering authority for the Client's U.S. and Canada portfolio overseeing the operation, preventative maintenance, and energy efficiency of tenant MEP systems across all sites and setting the technical standard that site-level engineering teams and vendors are held to.
• Maintain a sound working knowledge of building mechanical, electrical, plumbing, life safety, fire protection, and security systems portfolio-wide, ensuring 24/7 operations and acting as the point of escalation to promptly resolve any disruption in building services at any of the client’s locations.
• Hold BMS escalation authority across the portfolio: monitor, triage, and direct response to critical alarms and system escalations, and act as the final technical decision-maker when site teams or vendors require higher-level intervention.
• Provide direct oversight of periodic inspections and preventative maintenance programs for mechanical, electrical, and plumbing systems across the sites, including supplemental cooling and power for Client IDFs and MDFs, ensuring consistent execution whether self-performed or delivered through third-party resources, in line with manufacturer specifications and portfolio KPIs.
• Apply expert-level knowledge of Schneider Eco Struxure BMS, including controls for heating and cooling systems (AHUs, VRFs, ERUs, CRAC units, exhaust fan systems) and monitoring of incoming power, UPS, ATS, and emergency generators supporting the Client's critical environments, to guide standards and troubleshooting across the portfolio.
• Leverage experience with Mitsubishi Variable Refrigerant Flow (VRF) Heat Pump Systems (preferred) and Lutron Lighting System management (desired) to inform portfolio-wide technical guidance and vendor oversight.
• Own vendor performance management across the portfolio: select, coordinate, and hold accountable third-party contractors, vendors, and OEMs for preventative maintenance and critical repairs, evaluating performance against SLAs and driving corrective action where needed.
• Plan, coordinate, and provide on-site oversight of shutdowns and critical system work across multiple sites, sequencing schedules, aligning stakeholders, and minimizing disruption to Client operations.
• Serve as the primary engineering point of contact for the Client, proactively communicating…