Technical Support Engineer Westport CT

Bridgewater Associates is a premier asset management firm, focused on delivering unique insight and partnership for the most sophisticated global institutional investors.

Our investment process is driven by a tireless pursuit to understand how the world’s markets and economies work — using cutting‑edge technology to validate and execute timeless and universal investment principles.

Founded in 1975, we are a community of independent thinkers who share a commitment to excellence. By fostering a culture of openness, transparency, and inclusion, we strive to unlock the most complex questions in investment strategy, management, and corporate culture.

Explore more information about Bridgewater on our website.

Our culture is anchored in excellence, meaning constant improvement, and it is deeply tied to our mission. Because markets are objective, competitive, and getting smarter every day, we need to keep rapidly improving to have any chance of beating them. Truth is our most essential tool for engaging with the markets and constantly improving because once you know what’s true about your problems and opportunities, you can determine how to get better.

Valuing truth means being transparent about your decision‑making and mistakes, giving and receiving feedback with humility, and fighting for the best answers over hierarchy, ego, or self‑interest. Operating this way is hard – it’s only possible because we build meaning in our work and relationships. This meaning comes from the audacity of the mission, and the joy of working alongside people who make you a better version of yourself.

The culture, like Bridgewater itself, is always evolving. In 1997 our founder Ray Dalio wrote down his lessons, starting with a Philosophy Statement which remains our foundation. This later evolved into a set of 300+ Principles. In 2022, when Ray transitioned the company, we re‑underwrote several of those principles and evolved others, with a specific focus on Meritocracy. Today the culture sits, alongside our people, as our most important edge.

When we get it right, it’s the engine that powers everything else.

As a Support Engineer, you will take ownership of technical issues from first report through resolution, including root‑cause analysis and clear communication with users across the firm. You’ll support endpoint and collaboration technologies that are core to how Bridgewater operates, escalating thoughtfully to Senior Support Engineers when appropriate. This role sits at the intersection of hands‑on support and continuous improvement. As our infrastructure evolves, you’ll work across a mix of legacy and modern platforms—maintaining, integrating, and retiring systems as needed.

You’ll be expected to deliver reliable outcomes today while contributing to a more scalable, automated environment over time.

• Consistently holds a high bar for the quality of interactions with end users.
• Enjoys thinking critically, with an overarching focus on simplification.
• Anticipates problems and complications, and formulates solutions to unblock progress.
• Constantly raises the bar, never satisfied that anything is good enough.
• Can react to mission‑critical problems in an excellent way, without sacrificing quality for speed.
• Balances pragmatism, excellence and agility with good logic.
• Enjoys working with a high degree of autonomy.
• Moves between reactivity and proactivity flawlessly and often.
• Considers security important and never an afterthought.

• Solving user problems and learning new technologies.
• Ensuring the stability of our existing portfolio of infrastructure systems.
• Supporting applications with direct business impact – real people and the firm’s bottom line will benefit from your work.
• Growing the people around you by teaching and learning together.
• Deploying enterprise‑level applications.
• Partnering with Senior Support Engineers and vendors to resolve issues.
• Supporting Endpoint and Collaboration tools as well as laptops and desktops.

• Strong technical acumen obtained via a relevant bachelor’s/graduate program or equivalent experience.
• Knowledge and…