Fulfillment Associate

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Temporary Headquarter, Westport, CT, US

3 days ago Requisition

Bio Wave is a Medtech company redefining pain management through our innovative, non-invasive technology that delivers powerful relief without drugs or surgery. We offer a range of products designed to meet the unique needs of different markets, delivering effective, customized pain relief solutions where they’re needed most. Our technology is backed by clinical evidence and real-world results, helping patients reduce pain, restore function, and reclaim their lives.

Trusted by healthcare professionals, athletes, veterans, and individuals alike, Bio Wave targets pain at its source to provide long-lasting results.

Our Vision is to transform pain management by solving complex pain conditions with innovative, patented, drug‑free technology and patient‑first, collaborative support - empowering clinicians to deliver better outcomes and enabling people to reclaim their lives with less pain and more possibility.

Our Mission is to help people win their battle with severe pain.

The Fulfillment Specialist is responsible for accurately and efficiently processing customer orders through shipment. This role ensures inventory is properly managed, orders are picked and packed according to company standards, and shipments are completed on time. The ideal candidate is detail‑oriented, highly organized, and thrives in a fast‑paced, team‑driven environment.

• Verify order accuracy against customer requirements, including product configuration, labeling, and documentation prior to shipment
• Generate and review shipping documentation (packing slips, labels, commercial invoices, export documentation if applicable)

• Investigate inventory discrepancies and support root cause analysis and corrective actions
• Monitor inventory levels and communicate shortages, replenishment needs, or excess inventory risks to Operations/Planning teams
• Support quarantine, non‑conforming material handling, and disposition processes

• Ensure labeling, packaging, and shipping documentation meet regulatory and customer‑specific requirements
• Assist with CAPA (Corrective and Preventive Action) activities related to fulfillment or inventory issues

• Maintain a clean, safe, and organized work environment
• Follow all safety protocols and warehouse procedures
• Operate warehouse equipment (e.g., pallet jacks, barcode scanners) safely and responsibly
• Additional Operation Department tasks, as assigned.

• Ensure accurate and compliant use of Inventory Management / ERP systems for all transactions
• Support system improvements, testing, or implementation of new tools and processes

• Communicate status of urgent or high-priority orders to internal stakeholders
• Support new product launches, field actions, or special fulfillment projects
• Identify and recommend process improvements to increase efficiency, accuracy, and compliance
• Participate in Lean, 5S, or other operational excellence initiatives
• Help develop and update SOPs and work instructions

• Escalate risks or issues that could impact delivery, compliance, or customer satisfaction
• Take ownership of assigned tasks and ensure timely completion with minimal supervision

• Minimum 2 years of experience in a fulfillment or inventory role, preferably in a regulated manufacturing environment
• Strong attention to detail and ability to follow SOPs precisely
• Ability to lift up to 50 lbs and stand for extended periods
• Excellent communication and organizational skills
• Have basic knowledge of Microsoft products
• Ability to manage priorities and workload with general schedule of work, instruction and standardized processes
• Have self‑direction with strong results‑oriented attitude

• Data Entry Accuracy
• Process-…