Westport Showroom Director

Closet Factory | Westport, CT Become the Face of Our New Westport Flagship

We're not opening another showroom.

We're creating one of Fairfield County's premier destinations for custom home organization and design.

Every homeowner who walks through our doors should leave inspired—not because they were sold to, but because they experienced something different.

That's why we're looking for two exceptional Showroom Directors to become the face of Closet Factory's newest flagship location in Westport.

This isn't a traditional retail management position.

It's an opportunity to shape the client experience, build meaningful relationships within the community, and represent a premium brand that believes exceptional design begins with exceptional hospitality.

As Showroom Director, you'll be responsible for creating an environment where homeowners feel welcomed, inspired, and excited to begin their design journey.

You'll oversee the daily showroom experience, support our design team, cultivate relationships throughout the community, and ensure every detail reflects the quality and professionalism of the Closet Factory brand.

This role requires equal parts hospitality, design appreciation, relationship building, and business intuition.

The best Showroom Directors know when to engage in conversation—and when to simply welcome someone warmly and let them enjoy the space.

Our philosophy is simple:

People should buy because they want to, not because they were sold to.

• Welcome every visitor with warmth, confidence, and professionalism.
• Create a luxury showroom experience that feels inviting, relaxed, and memorable.
• Learn about homeowners through genuine conversation and connect them with the appropriate designer.
• Schedule complimentary in-home design consultations.
• Maintain an impeccably organized and beautifully merchandised showroom.
• Continuously refresh displays, samples, and seasonal inspiration.
• Support our designers throughout the client journey.
• Coordinate community events, networking opportunities, and showroom open houses.
• Build relationships with Realtors, builders, architects, interior designers, professional organizers, and other local referral partners.
• Continuously identify ways to elevate the showroom experience and strengthen the Closet Factory brand.

You genuinely enjoy people.

You're naturally outgoing, approachable, and charismatic.

You have impeccable taste, appreciate beautiful spaces, and notice details that others overlook.

You're polished without being pretentious.

Confident without being overbearing.

Organized without feeling rigid.

You understand that luxury isn't loud.

It's thoughtful.

It's personal.

It's about making people feel comfortable.

Whether you're welcoming a young family building their forever home, an interior designer selecting finishes, or a longtime Westport resident renovating a waterfront property, you're able to create authentic relationships built on trust.

While backgrounds may vary, successful candidates often come from:

• Luxury retail
• Interior design
• Home furnishings
• Hospitality
• Residential real estate
• High-end client service
• Lifestyle or premium consumer brands

A passion for design, architecture, organization, or creating exceptional client experiences is highly valued.

We believe exceptional talent deserves meaningful opportunity.

This position offers:

• Competitive base compensation
• Performance-based incentive opportunities
• Paid time off
• Health benefits for eligible full‑time employees
• Retirement benefits
• Employee discounts
• Long-term career growth within a growing organization

Performance incentives are designed to reward the overall success of the showroom and client experience—not high‑pressure sales.

How Success Is Measured

Success is measured by the experience you create and the relationships you build.

Performance includes:

• Qualified design consultations generated
• Conversion of showroom visitors into scheduled appointments
• Client satisfaction and overall showroom experience
• Community engagement and local partnerships
• Relationships developed with Realtors, builders, architects, and interior designers
• Google reviews and client referrals
• Showr…