Case Manager - Youth Homelessness Demonstration Project; YHDP

Summary:

The YHDP Case Manager supports community-based young adult households in achieving increased stability and self-reliance by providing comprehensive case management and supportive services. This role is responsible for delivering individualized counseling and coordinated casework to households who are at risk of homelessness or currently experiencing homelessness, assisting them in successfully transitioning into and maintaining housing within the community.

• Responsible for providing case management services for newly housed young adult families and individuals to include: crisis intervention for issues threatening physical safety and the security and stability of housing; identification and intervention in housing, personal, or other conflicts that could lead to housing; landlord/tenant relations; life skills building; helping households to develop and maintain positive and natural systems of support within their communities;
  
  and helping the households to access other resources in the community.
• May be responsible for providing additional assistance to households including assistance with transportation, food, clothing, furniture, and referrals to financial assistance and other programs across the community.
• Home visits and on-site individual meetings are required and scheduled based on client needs.
• Responsible for providing support services around maintaining housing successfully.
• Education and counseling for tenants regarding timely rent payments and fulfilling lease obligations to ensure housing retention; and early identification and assistance with issues that could threaten housing stability.

• Maintain organized files and adhere to timely data entry into HMIS and/or other data system.
• Participate in trainings related to best practices and Coordinated Access Network system improvement including but not limited to motivational interviewing, trauma-informed care, HMIS, domestic violence, etc. to ensure consistency across CAN and improved service delivery.
• Work collaboratively with the CAN YHDP team and all participating members of Opening Doors Fairfield County.
• Attend meetings as necessary including, but not limited to, Statewide Rapid Re-Housing Meeting, Fairfield County team meetings, housing solution meetings, etc.

• This is a community-based position that will organizationally report to agency staff. CAN programmatic support be provided by the Manager of Housing Solutions.
• Perform other duties as required.

• Bachelor's degree, three years of experience providing homeless services, or shared lived experience preferred.
• Knowledge of, or ability to quickly develop competency with, issues related to homelessness, effective intervention techniques, and basic understanding of mental health and substance abuse issues.
• Knowledge of community resources.
• Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability.
• Strong organizational skills and ability to coordinate and complete multiple tasks simultaneously.
• Excellent written and verbal communication skills, including telephone communication.
• Ability to work independently and with a group and maintain good working relationships with organizational staff and partners.
• Driver's license and daily use of a reliable and properly registered and insured motor vehicle.
• Strong computer skills
• Must adhere to all professional standards and ethical practices, including creating and maintaining healthy boundaries and professional relationships with clients, co-workers, and others.