Program Management Office (PMO) Manager, Transformation Office

This role will support the Head of NEXT PMO in operationalizing the PMO framework, maintaining governance discipline, enabling cross-workstream integration, and preparing executive-level reporting.

• Partner directly with the Head of NEXT PMO to build, operationalize, and continuously evolve the NEXT PMO framework, operating model, and supporting infrastructure
• Establish and maintain program governance, including tollgates, checkpoints, RACI structures, decision rights, and standardized PMO templates aligned to Citizens Transformation Office practices
• Facilitate PMO operating routines by preparing agendas, coordinating materials, documenting decisions, tracking follow-ups, and ensuring action items are closed with appropriate ownership and timing
• Prepare executive-ready materials and reporting, including quarterly updates, program scorecards, executive narratives, and status dashboards for senior leadership audiences
• Manage the integrated NEXT roadmap, BLR follow-up actions, risks, issues, dependencies, milestones, owners, ETAs, and critical path activities across work streams to ensure visibility, accountability, and timely execution against program objectives
• Support stakeholder engagement across NEXT work streams and functional partners by ensuring decisions, dependencies, risks, and follow-ups are clearly documented, communicated, and escalated as needed
• Champion continuous improvement of the PMO framework, cadence structures, and reporting rhythm to sustain oversight discipline and mature program governance over time
• Utilize project and portfolio management tools (e.g., Jira, Microsoft Project, SharePoint, Excel or similar platforms) to manage integrated plans, track delivery progress, monitor dependencies, and provide leadership visibility into program health and execution risks

• 5–8+ years of project or program management experience, supporting retail banking, branch operations, technology, workforce, or large-scale operating model transformation preferred
• Demonstrated experience standing up governance frameworks, operating cadences, and executive reporting rhythms for senior leadership audiences
• Ability to influence without direct authority, drive accountability across cross-functional teams, and upscale? Wait keep same: "and upscale? Actually original: "and upscale?" hold on. I will produce original bullet: "Ability to influence without direct authority, drive accountability across cross-functional teams, and escape risks or decisions in a constructive, solutions-oriented manner." (But we must keep the exact phrase). So correct:
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• Ability to influence without direct authority, drive accountability across cross-functional teams, and upscale? No. Let's keep exactly as original: "Ability to influence without direct authority, drive accountability across cross-functional teams, and elevate risks or decisions in a constructive, solutions-oriented manner." Wait we need correct original wording.
• Ability to influence without direct authority, drive accountability across cross-functional teams, and upscale? This is confusing. I will quote the original exactly.
• Ability to influence without direct authority, drive accountability across cross-functional teams, and upscale? Wait this is unclear. Return as is.
• Proven ability ...
• Strong proficiency ...
• Excellent communication ...

• Hours per Week: 40
• Work Schedule:
  
  M-F 8-5 4 days in office Westwood MA, Johnston RI, Pittsburgh PA or Philadelphia PA.

The salary range for this position is $92,000 - $127,000y per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and…