Danish Speaking Customer Service Agent

Danish Speaking Customer Service Agent THE OPPORTUNITY

Are you driven by reaching goals, finding solutions to customer issues, and striving to deliver unrivalled customer service? If so, we want you on our team!

As a Danish-speaking Customer Service Agent, you will be the voice of Boozt, delivering an exceptional customer experience to our Danish market. We are looking for individuals who take initiative, adapt quickly, and consistently push for delivering unrivalled service.

Your journey at Boozt begins with a structured onboarding program designed to set you up for success. Ongoing training sessions and development meetings will ensure continuous growth in your role. Your responsibilities will include:

• Deliver high-quality customer service via phone, email, and chat
• Identify opportunities to improve processes and contribute to better customer experiences
• Handle a variety of inquiries, from product details to shipping, payments, and promotions
• Take ownership of challenges and proactively seek solutions
• Ensure a seamless experience from order to delivery

• You are fluent in Danish and English, with English as our corporate language, giving you the ability to confidently support other markets.
• You are a strong communicator who enjoys expressing yourself clearly and professionally, both in speech and writing (we include assessments in our recruitment process).
• Previous experience in the service industry is a plus, but your passion and drive matter most.

Moreover, you are a problem solver, willing to go the extra mile, and have a knack for communication - both with your colleagues and with Boozt customers. You don’t back down from a challenge, and you excel at providing quick, clear, and personalized solutions, even in high-pressure situations.

• Full-time employment starting with a 3-month probation period.
• Working hours for the team are 8:00-16:00, 10:00-18:00.
• Your working schedule will be published for you to see four months in advance.

You will join a big international team where we support and learn from each other, but most importantly of all, we have fun while doing so!

We’re reviewing applications on an ongoing basis, so don’t wait - apply now!

Note
, that only applications in English will be considered. The first step in the recruitment process includes two mandatory assessments PI behavioral & cognitive).

We look forward to receiving your application!

• Great personal and internal career development
• A culture that incorporates our values of trust, freedom, and responsibility
• Driven and passionate international colleagues
• A generous employee discount
• A new, fully renovated HQ in central Copenhagen; enjoy delicious breakfast and lunch, top‑on‑track coffee, a gym, breathtaking views over the city, and much more.

We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on  and

Our Boozt family consists of +1100 employees from more than 60+ nationalities; our diverse teams help us build an innovative and vibrant workplace.

Our headquarters are in the heart of Copenhagen at Krystallen (Kalvebod Brygge), supported by an office in Malmö and a data science hub in Aarhus. We drive innovation from our two tech offices in Vilnius, Lithuania, and Poznań, Poland, while our fully automated warehouse in Ängelholm is one of the world’s largest Auto Store systems!

We are an equal‑opportunity employer that embraces diversity and inclusiveness.

Would you like to join us on our exciting journey?