Alterations Customer Service Representative

Alterations Customer Service Representative (CSR)

The Alterations CSR is responsible for providing an A+ customer experience to David’s Bridal customers. The CSR reports to the Store Manager and may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely, adapting style to suit customers and resolving conflict.
• Use all systems to manage the customer flow to deliver a five-star customer experience.
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks and meeting customers emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns and know when to raise issues.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise.
• Support all cash wrap behaviors and process transactions with accuracy so every customer feels celebrated.
• Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
• Maintain a clean and well‑organized alterations room.
• Perform duties and tasks as assigned by store management.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity is required for duties such as use of POS terminals, counting money, steaming garments, accessing computers and phones.

Ability to lift or move up to 10 pounds. Visual acuity for near and distant tasks, including use of computers and electronic devices for long periods.

• High school diploma or equivalent degree.
• 1–2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

• Rewarding Environment and Competitive Pay.
• Team Bonus.
• Dayforce Wallet – Get Paid Early.
• Generous Team Member Discount after first pay period.
• Vision Care.
• Supplemental Insurance – Critical Illness, Hospital Indemnity and Accidental Injury.
• 401(k) Program.
• Discount for Identity Theft Protection.
• Discounts for Home and Auto Insurance.
• Discounts for Mobile.
• Legal Benefits (Met Life Hyatt Legal Plans).
• Pet Insurance.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at  or  if you need accommodation at any stage of the application process or want more information on our accommodation policies.

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.