Customer Service Engineer I ( Customer - Facing Role

Energy Services Engineer (Customer-Facing Role)

Location:

Westwood, MA

Schedule:

Monday–Friday, 7:30 AM – 4:00 PM

Starting Rate of Pay: $47.65/hour

Union Represented Position

Join our team as an Energy Services Engineer, where you’ll combine technical expertise with customer service to deliver innovative energy solutions. In this role, you’ll be the primary point of contact for commercial, industrial, and residential customers, helping them understand and optimize energy use across a variety of applications. You’ll manage service requests, coordinate work orders, and ensure seamless delivery of electric services—all while building strong relationships and promoting energy efficiency.

• Serve as the technical liaison for customers, explaining energy use and applications.
• Conduct engineering studies and prepare detailed reports on energy solutions.
• Manage inquiries related to billing, rates, and service for assigned customer segments.
• Support Account Executives with work order creation and coordination.
• Communicate company standards, policies, and contractual requirements to customers.
• Track and prioritize customer work requests, ensuring timely service delivery.
• Collaborate with internal teams to implement distribution system modifications.
• Promote energy efficiency programs and identify opportunities for new business development.

Bachelor’s degree in Engineering (required).

2+ years of experience with electro-technologies and end-use applications across residential, commercial, and industrial sectors.

Strong customer focus, problem-solving ability, and initiative.

Valid driver’s license and access to a personal vehicle.

• Competitive pay and comprehensive benefits.
• Opportunity to work on impactful energy projects.
• Collaborative team environment focused on innovation and customer success.

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability
• Build trusting relationships

Worker Type:
Regular

Number of Openings: 1

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees.

We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.