Sr. Marketplace Operations Specialist Operations

Sr. Marketplace Experience Operations Specialist Own and optimize Crocs' marketplace operations for social selling across Tik Tok Shops and major marketplaces.

Location:

Westwood, Massachusetts, United States

Job Tags:
Operations

The Sr. Marketplace Experience Operations Specialist will report to the Director of Experience Operations and support social selling (Tik Tok Shops) and marketplace (Amazon, eBay, Target) operations. This role will help analyze, perform and improve the support operations of our digital sales channels across the globe and enterprise.

Ensure that critical operations functions are performed to support these digital selling channels. Perform functions to make sure our performance ratings for each platform are healthy. Partner with cross functional stakeholders to resolve issues. Create documentation. Note key changes in process or integration that will inform future implementations. Document new processes based on lessons learned and data discovery. Engage with marketplace vendors.

Stay current on changes in seller interfaces, policies and opportunities for each marketplace that will impact how we execute our business. Share relevant findings with partners via 1:1 meetings, written communication or documentation as appropriate. Monitor SLA performance and a variety of metrics for each vendor. Communicate to operational partners as needed. Take corrective actions as appropriate. Create reporting and analysis to describe the operations performance of the teams.

Understand inventory and replenishment systems for marketplaces.

Bachelor's degree or equivalent in Business, Marketing, Information Technology, Computer Science, or related field. 5+ years of digital product, ecommerce, or technology experience. Experience with or strong understanding of ecommerce and marketplace sales concepts and environments. Analytical thinking skills and the ability to deter. Strong communication skills and ability to partner with others. Curiosity, willingness to learn and investigate in uncertain situations.

Openness to adjusting to change and implementing new practices and approaches to best support a changing business.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.